Matthew Bellows
Chambersburg,PA
Summary
Accomplished entrepreneur and skilled Maintenance Technician with a proven track record at Bellhurst Enterprises. Excelled in customer relations and strategic planning, enhancing customer retention and operational efficiency. Demonstrated exceptional leadership and financial management, significantly improving business processes and service quality. Expert in project management and problem-solving, ensuring high standards of customer satisfaction and team performance.
Overview
15
15
years of professional experience
Work History
Owner
Self Employed Services
Chambersburg, PA
01.2010 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Maintenance Technician
Bellhurst Enterprises
Chambersburg, PA
01.2020 - 12.2022
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Installed new locks, door handles, and door closers.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Education
Diploma - College Prep
Cashs
Chambersburg, PA06.1994
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Project Management
Operations Management
Strategic Planning
Project estimating
Financial Management
Attention to Detail
Customer Service Management
Effective leader
Scheduling
Goal Setting
Quality Assurance
Schedule Management
Customer Retention
Sound Judgment
Timeline
Maintenance Technician
Bellhurst Enterprises
01.2020 - 12.2022
Owner
Self Employed Services
01.2010 - Current
Diploma - College Prep
Cashs