Matthew Bergson
Marlton,NJ
Summary
Dynamic Operating Partner with a proven track record in operational excellence, enhancing employee retention, and improving customer satisfaction. Adept at data-driven decision making and efficiency optimization.
Overview
10
10
years of professional experience
Work History
Operating Partner
P.F. Chang's China Bistro
Marlton, NJ / Nanuet, NY / Wayne, NJ
09.2023 - Current
- Determined appropriate financial goals and administered budgets to control expenses.
- Improved overall customer satisfaction through timely and effective problem resolution.
- Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
- Coordinated marketing initiatives, increasing brand awareness through local community engagement.
- Oversaw staff scheduling, ensuring optimal coverage during peak business hours for operational efficiency.
- Implemented health and safety protocols, maintaining compliance with industry regulations and standards.
- Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
Senior Manager
P.F. Chang's China Bistro
Hackensack, NJ
01.2021 - 09.2023
- Led hospitality team to enhance operational efficiency and guest satisfaction.
- Developed and implemented training programs to improve staff performance and retention.
- Managed inventory levels, reducing waste through effective stock control practices.
- Led team meetings to foster communication, address challenges, and boost morale among staff.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Analyzed customer feedback to identify trends and drive positive guest experience
- Oversaw daily bar operations, ensuring compliance with health and safety standards.
Service Manager/ Kitchen Manager
Carrabba's Italian Grill
Secaucus, NJ
02.2016 - 01.2021
- Led team in delivering exceptional guest experiences through effective service management and staff training.
- Oversaw inventory management, ensuring optimal stock levels while minimizing waste and costs.
- Conducted regular performance evaluations, providing constructive feedback to foster employee growth and accountability.
- Supervised daily kitchen operations to ensure efficient workflow and compliance with safety standards.
- Developed and implemented staff training programs to enhance culinary skills and improve service quality.
- Managed inventory levels, reducing food waste through effective ordering and portion control strategies.
- Analyzed customer feedback to identify areas for service enhancement, driving strategic initiatives for improvement.
Education
Bachelor of Science - Marketing
Kean University
Union05-2014
Skills
- Operational excellence
- Data-driven decision making
- Efficiency optimization
- Recruitment, training and development
- Performance improvement
- Revenue growth
- Proficient in Microsoft Office (Powerpoint, Excel, Word)
- Cost reduction
- Facilities management
Languages
Spanish
Professional Working
Timeline
Operating Partner
P.F. Chang's China Bistro
09.2023 - Current
Senior Manager
P.F. Chang's China Bistro
01.2021 - 09.2023
Service Manager/ Kitchen Manager
Carrabba's Italian Grill
02.2016 - 01.2021
Bachelor of Science - Marketing
Kean University