Matthew Berlin
Mound,MN
Summary
Dynamic bartender with a proven track record at Maynards Excelsior, excelling in customer service and team collaboration. Skilled in crafting high-quality cocktails and adept at managing fast-paced environments. Recognized for developing loyal clientele and enhancing guest experiences through effective communication and multitasking abilities. Passionate about training staff and driving sales.
Overview
5
5
years of professional experience
Work History
Bartender
Maynards Excelsior
Excelsior
05.2020 - Current
- Developed knowledge of drink recipes and preparation techniques under guidance of experienced staff
- Provided excellent customer service by quickly addressing customer needs and inquiries
- Assisted in maintaining cleanliness and organization of bar area, ensuring compliance with health standards
- Supported inventory management by monitoring stock levels and assisting with restocking supplies
- Learned to operate point-of-sale system for efficient order processing and payment handling
- Collaborated with team members to create a positive atmosphere for guests and enhance their experience
- Adapted to fast-paced environment, managing multiple drink orders while maintaining quality service
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Diploma - General
Minnetonka High School
Minnetonka06.2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Customer service expertise
- Payment processing
- Handling difficult customers
- Team training and development
Timeline
Bartender
Maynards Excelsior
05.2020 - Current
Diploma - General
Minnetonka High School