Summary
Overview
Work History
Education
Skills
Certification
Spending time outdoors with family and my pets
Timeline
Generic

Matthew Berry

Lansing,MI

Summary

Proactive Retail Technician and Courier Contractor with extensive experience in optimizing workflow and enhancing customer satisfaction. Proven success in route optimization, quality control, and client relationship management. Bringing strong problem-solving abilities, effective communication skills, and a commitment to continuous improvement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Retail Technician

Clean Harbors
11.2021 - 08.2024
  • Collaborated with team members for seamless service delivery, ensuring optimal workflow and productivity.
  • Reduced client complaints by consistently meeting or exceeding quality standards in all completed work.
  • Demonstrated adaptability by mastering new tools and techniques as required for specific detailing tasks.
  • Achieved high levels of customer satisfaction through consistent delivery of superior vehicle aesthetics and cleanliness standards.
  • Established trust with clients by addressing concerns promptly and professionally, resolving issues efficiently when necessary.
  • Promoted a culture of continuous learning within the team, sharing expertise and encouraging skill development among colleagues.
  • Developed lasting relationships with repeat clients due to exceptional service experiences provided over time.

Courier Contractor

Krismal Inc
08.2019 - 10.2021
  • Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
  • Enhanced delivery efficiency by optimizing routes and time management strategies.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
  • Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
  • Supported the onboarding and training of new courier contractors, sharing best practices for route optimization and time management.
  • Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
  • Adhered to strict safety guidelines, resulting in an exemplary driving record with no accidents or violations.

Courier

Federal Express
05.2013 - 08.2019
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Followed company policies and procedures during shift.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove safely at all times to avoid accidents and harm.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.

Education

High School Diploma -

Bendle High School
Burton, MI
06.1989

Skills

  • Vehicle Inspection
  • Customer Service
  • Relationship Building
  • Work Planning
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Honest and Dependable
  • Reliable and Responsible
  • Problem-solving abilities
  • Adaptable and Flexible
  • Effective Communication
  • Professionalism
  • Continuous Improvement

Certification

  • Commercial Driver's License (CDL) - [State] Department of Motor Vehicles.
  • Hazardous Materials Endorsement (HME) for CDL - Transportation Security Administration.

Spending time outdoors with family and my pets

Not only do I enjoy spending time outdoors with my family and pets, i enjoy physical activity; jogging,walking,bicycle riding, working out , camp fires and riding my motorcyle and taking road trips.

Timeline

Retail Technician

Clean Harbors
11.2021 - 08.2024

Courier Contractor

Krismal Inc
08.2019 - 10.2021

Courier

Federal Express
05.2013 - 08.2019

High School Diploma -

Bendle High School

Similar Profiles

CREATE PROFILE
Matthew Berry