Matthew Black
Cullman,al
Summary
Dynamic Assistant Manager with a proven track record at McGriff Tire, excelling in team leadership and customer service. Enhanced sales growth through strategic product placements and effective staff training. Skilled in operations management and conflict resolution, fostering a collaborative environment that improved customer satisfaction and streamlined processes.
Overview
20
20
years of professional experience
Work History
Assistant Manager
McGriff Tire
11.2022 - Current
- Supervised daily operations, ensuring optimal workflow and team performance.
- Implemented inventory management systems to improve stock accuracy and reduce discrepancies.
- Trained and mentored staff on customer service best practices and product knowledge.
- Analyzed sales data to identify trends and recommend strategic product placements.
- Developed training materials to support onboarding of new employees effectively.
- Coordinated promotional events to drive sales growth and increase brand visibility.
- Managed vendor relationships, negotiating contracts to optimize cost efficiencies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Counter Sales
McGriff Tire
07.2021 - 11.2022
- Assisted in training new hires on store policies, procedures, and best practices for counter sales success.
- Ensured customer satisfaction with prompt and courteous service when assisting with bakery counter sales.
- Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
- Participated in regular team meetings to discuss strategies for improving counter sales performance.
- Collaborated closely with sales teams to identify customer needs, resulting in tailored solutions that enhanced user experience.
- Promoted weekly specials to customers, boosting sales of targeted products.
- Collaborated with team members to achieve branch sales goals and improve overall performance.
Assistant Store Manager
Lowes Home Improvment
01.2014 - 01.2017
- Led team in daily operations to enhance customer service and achieve store objectives.
- Trained and mentored staff on sales strategies and product knowledge for improved performance.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Developed promotional displays to increase product visibility and drive customer engagement.
- Coordinated scheduling and staffing to ensure adequate coverage during peak hours.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Yard Manager
Brannon Recycling
01.2006 - 05.2013
- Oversaw daily yard operations, ensuring compliance with safety protocols and efficiency standards.
- Managed inventory control processes to optimize recycling material flow and reduce waste.
- Coordinated scheduling of staff and equipment to maximize productivity in yard activities.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround times.
- Trained new employees on safety practices, equipment usage, and recycling procedures.
- Developed standard operating procedures for yard management, improving consistency across operations.
- Led team meetings to discuss operational challenges and strategize solutions for improved performance.
- Managed a team of yard staff, delegating tasks effectively for optimal productivity and performance.
- Enhanced yard efficiency by implementing streamlined processes for inventory management and organization.
- Maintained an organized system for tracking inventory levels, tools, equipment, and vehicles used throughout daily operations.
Education
High School Diploma -
Vinemont High School
Vinemont, ALSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Staff management
- Workload management
- Conflict resolution
- Team building
- Operations management
Timeline
Assistant Manager
McGriff Tire
11.2022 - Current
Counter Sales
McGriff Tire
07.2021 - 11.2022
Assistant Store Manager
Lowes Home Improvment
01.2014 - 01.2017
Yard Manager
Brannon Recycling
01.2006 - 05.2013
High School Diploma -
Vinemont High School