Matthew Blake
Huntington Beach,California
Summary
Dynamic and dedicated Volunteer Patient Navigator at Hoag Hospital, Newport Beach, adept at enhancing patient satisfaction through effective communication and problem-solving. Successfully facilitated patient care by addressing individual challenges, leading to improved navigation of complex medical systems. Recognized for exceptional organizational skills and a collaborative approach in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Volunteer Patient Navigator
Hoag Hospital Newport Beach
08.2011 - Current
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Enhanced patient satisfaction by providing comprehensive support and guidance through their care journey.
- Reduced barriers to care by identifying and addressing individual patient challenges and concerns.
- Supported patients in navigating complex medical systems, leading to more timely and appropriate care.
- Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
Education
Associate of Science - Communications
Golden West College.
Huntington Beach, CA05-2024
Skills
- Effective communication
- Effective organization skills
- Time Management
- Problem Solving Skills
- Self-directed work
- Collaborative teamwork skills
- Effective team management
- Effective conflict resolution
- Flexibility in changing environments
Accomplishments
Student of the Year from the California Association for Post-Secondary Education and Disability, and an award from ASGWC for his efforts and leadership.
Timeline
Volunteer Patient Navigator
Hoag Hospital Newport Beach
08.2011 - Current
Associate of Science - Communications
Golden West College.