Matthew Blau
Appleton ,WI
Summary
Adept Service Technician with a proven track record at Canteen Vending, showcasing exceptional troubleshooting and customer service skills. Leveraged expertise in installation and repair to enhance machine performance and client satisfaction. Demonstrated ability to resolve issues efficiently, with a focus on safety and quality, ensuring project completion within stringent deadlines.
Overview
9
9
years of professional experience
Work History
Service Technician
Canteen Vending
03.2019 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Operations Associate
Direct Med
11.2022 - 06.2024
- Packaging and shipping of medical parts for customers across the US and abroad.
- Dissembled medical equipment including but not limited to Siemens MR Espree, CT sensation/definition, X-Ray Uroskop/multix/discan, and symbia S and T.
- Transported parts back to warehouse for parts to be harvested and resold.
- Was on call for shipping medical parts for after hours.
Installation Technician
Direct Sat USA
08.2015 - 03.2019
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
Education
High School Diploma -
Oshkosh North High School
Oshkosh, WI06-2003
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
Timeline
Operations Associate
Direct Med
11.2022 - 06.2024
Service Technician
Canteen Vending
03.2019 - Current
Installation Technician
Direct Sat USA
08.2015 - 03.2019
High School Diploma -
Oshkosh North High School
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