Matthew Bocchi
Phoenix,AZ
Summary
Accomplished Assistant Service Manager with a proven track record at Right Toyota, enhancing operational improvements and customer satisfaction. Expert in service planning and conflict resolution, I have successfully led teams to exceed service benchmarks by establishing clear goals. My technical knowledge and team-building expertise have consistently driven project success and efficiency. Highly motivated employee with 20 years of automotive experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Assistant Service Manager
Right Toyota
01.2016 - Current
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
Superintendant
Swaggart Brothers Inc.
01.2015 - 12.2015
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Maintained safety onsite and upheld all OSHA regulations by MSDS reports and maintain current licensing.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Managed complete construction process to maximize quality, cost-controls and efficiency.
Foreman
Caliber Metal Buildings
06.2013 - 01.2015
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Supervised field crews to maximize quality and work efficiency.
- Verified and submitted team timesheets.
- Studied and interpreted blueprints to plan construction phases and team assignments.
Education
Associate of Science - Autotronics
Arizona Automotive Institute
Glendale, AZ08.2004
High School Diploma -
Compadre High School
Tempe, AZ05.1999
Skills
- Service planning
- Operation Monitoring
- Operational Improvements
- Schedule Coordination
- Technical knowledge
- Team building expertise
- Work Planning and Prioritization
- Customer Service
- Conflict Resolution
Timeline
Assistant Service Manager
Right Toyota
01.2016 - Current
Superintendant
Swaggart Brothers Inc.
01.2015 - 12.2015
Foreman
Caliber Metal Buildings
06.2013 - 01.2015
Associate of Science - Autotronics
Arizona Automotive Institute
High School Diploma -
Compadre High School
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