Matthew Bolles
Orlando
Summary
I thrive in collaborative environments and possess strong skills in communication, creative problem solving, attention to detail, and adaptability. I'm actively looking to continue to build my skills and use my experience to be part of a team dedicated to performing exceptional work.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
L3Harris
04.2023 - 01.2024
- Answer in-bound and make out-bound calls with the FAA or Telco.
- Create tickets on different circuits and individual services.
- Provide hourly updates on tickets.
- Create dispatch tickets and assign field technicians to a site.
- Identified as a candidate to complete the very first CSR Checklist to progress toward learning NOS2 tasks.
- Begin on-the-job cross-training as a NOS2 and perform CSR duties as well as assist with NOS2 level DS0 testing.
- Assist with DS1 level testing and perform pre/post calls for Scheduled Maintenance coordination.
- Communicate with Telco partners regarding Scheduled Maintenance.
- Continue NOS2 training progression, scheduled for NOS2 training starting in March 2024.
Account Director
TruMedical Distributions
08.2022 - 04.2023
- Manage over 10 clients needs on a daily basis.
- Use QuickBooks to manage and validate sales and inventory.
- Work collectively with other businesses to ensure clients had needs met.
- Made cold calls to grow the clientele.
- Use HubSpot and Stripe to update the internal customer management and send invoices.
Director of Client Relations
GenePace Laboratories
01.2021 - 08.2022
- Lead the client relations team of 3 people, taking over 100 calls and emails a day.
- Developed documents and strategies using current data of client testimonies to improve client experience.
- Managed over 10K patients’ data, ensured patient data is accurate for reporting to federal and state bureaus.
- Directly handled the high level client accounts such as the Indiana Pacers, NCAA, Butler University.
- Developed strategies for large scale group Covid testing for production companies working with high level clients, such as Netflix.
- Trained all members of the client relations team on current procedures. Created documents to assist this task.
Education
Game Design
University of Central Florida
01.2020
Skills
- Client Management
- CRM System Usage
- Network Troubleshooting
- Technical Documentation
- Knowledge of TCP/ICP
- Quality Assurance
- Hardware/Software Troubleshooting
- Programming
Timeline
Customer Service Representative
L3Harris
04.2023 - 01.2024
Account Director
TruMedical Distributions
08.2022 - 04.2023
Director of Client Relations
GenePace Laboratories
01.2021 - 08.2022
Game Design
University of Central Florida
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