Matthew Bour
San Angelo,TX
Summary
Dynamic leader with a proven track record at Pho Saigon Restaurant, adept in workflow optimization and team leadership. Excelled in stakeholder engagement and customer relationship management, boosting sales and operational efficiency.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Manager of Operations
Pho Saigon Restaurant
01.2023 - 08.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Desktop Support Network Administrator
TAL Data Solutions
02.2021 - 10.2022
- Developed custom scripts for specialized tasks that streamlined processes and improved overall workflow within the organization.
- Optimized server performance through regular maintenance, updates, and patches, ensuring smooth operation across the organization.
- Streamlined IT processes by automating routine tasks, leading to increased productivity for endusers.
- Provided training sessions for employees on best practices in technology usage, resulting in reduced helpdesk requests and improved overall user experience.
Sales Manager
RC EVOLUTION
11.2018 - 04.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor of Arts - Marketing
SJSU
San Jose, CA05-2008
Skills
- Customer service
- Change management
- Business process optimization
- Workflow optimization
- Team leadership
- Customer relationship management
- Market research
Timeline
Manager of Operations
Pho Saigon Restaurant
01.2023 - 08.2024
Desktop Support Network Administrator
TAL Data Solutions
02.2021 - 10.2022
Sales Manager
RC EVOLUTION
11.2018 - 04.2020
Bachelor of Arts - Marketing
SJSU
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