Matthew Boyd
Ottawa,KS
Summary
Dynamic Leader excelling in strategic planning and operational leadership. Expert in regulatory compliance and sales strategy, driving significant improvements in resident satisfaction and financial performance. Adept at fostering strong relationships and leading high-performing teams to achieve organizational goals.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Executive Director
Ensign Services
07.2025 - 07.2026
- Develop and execute strategic initiatives to enhance quality of care, operational efficiency, resident satisfaction, and financial performance.
- Provide strategic and operational leadership for all aspects of nursing home operations, ensuring high-quality resident care, regulatory compliance, and organizational performance.
- Maintain compliance with federal, state, and local regulations, licensing requirements, and healthcare standards while promoting a culture of safety, accountability, and continuous improvement.
- Oversee financial management, including budgeting, expense control, resource allocation, and cost-reduction initiatives to support sustainable profitability.
- Lead recruitment, onboarding, performance management, retention, and professional development of interdisciplinary staff to build a high-performing workforce.
- Collaborate with physicians, nurses, healthcare providers, and interdisciplinary teams to promote resident health, wellness, safety, and quality outcomes.
- Established and nurtured strategic partnerships with community organizations, healthcare providers, and vendors to enhance organizational resources and community engagement.
Finance Manager
Victory Chevrolet
07.2024 - 07.2025
- Oversee all aspects of the Finance & Insurance (F&I) department, including deal structuring, lender relationships, compliance, product presentation, and profitability.
- Directed departmental profitability through strategic negotiation, finance product expertise, and disciplined F&I processes.
- Review, structure, and process financing transactions accurately while securing competitive approvals and ensuring timely deal completion.
- Maintain strict compliance with federal, state, and local regulations, dealership policies, lender requirements, and applicable industry standards.
- Cultivated relationships with banks, credit unions, and lending institutions, expanding financing opportunities and improving approval rates.
- Consult with customers to assess financing needs and effectively present finance and insurance products aligned with individual needs and dealership objectives.
- Partner closely with Sales and Service leadership to streamline processes, improve communication, and deliver seamless customer experience.
- Monitor departmental performance and identify opportunities to improve revenue, efficiency, customer satisfaction, and overall financial results.
- Led hands-on initiatives to establish high standards of professionalism, accountability, and customer service, enhancing employee engagement and team performance.
Sales Manager/Finance
Ottawa RV LLC
11.2022 - 07.2024
- Oversee all aspects of Finance & Insurance (F&I) operations, ensuring accurate deal processing, regulatory compliance, and profitability.
- Consulted with customers to identify financing needs and present tailored finance, insurance, and protection products.
- Structure and process financing transactions accurately while securing timely lender approvals and supporting successful deal completion.
- Analyzed sales and F&I performance metrics to uncover opportunities for revenue growth and process improvement.
- Recruit, train, develop, and lead high-performing Sales Teams, fostering a culture of accountability, teamwork, and customer-focused performance.
- Establish monthly sales goals and performance targets, monitor progress, analyze results, and implement strategies to consistently achieve or exceed sales quotas.
- Collaborated with Sales and Service teams to optimize processes, strengthen internal communication, and enhance customer experience.
- Lead by example through professionalism, integrity, strong work ethic, and consistent commitment to employee engagement and team morale.
Enforcement Agent
Kansas Department of Revenue
01.2020 - 07.2021
- Plan and execute complex criminal and administrative investigations involving alcohol violations, drug tax violations, fraudulent documentation, licensing and taxation issues, hidden ownership, false identification, illegal transfers of alcohol and contraband, and industry practice violations.
- Conduct comprehensive field inspections, regulatory investigations, and enforcement actions to ensure compliance with federal and state laws and regulations, including the Kansas Liquor Control Act and Kansas Drinking Establishment Act.
- Investigated drug tax violations and other regulatory offenses, evaluated evidence, and took enforcement action according to laws and policies.
- Apply legally sanctioned investigative techniques to develop thorough, fact-based cases suitable for criminal prosecution and administrative hearings.
- Recruited and coordinated undercover individuals to facilitate controlled-buy operations, gathering critical evidence for enforcement investigations.
- Prepared investigative reports documenting evidence and findings to support supervisory and prosecutorial decision-making.
- Coordinate intelligence, investigative findings, and enforcement information with law enforcement agencies, criminal justice partners, prosecutors, supervisors, and agency personnel.
- Educated and trained local law enforcement agencies, industry members, and community organizations on enforcement and compliance with liquor and drug tax laws.
- Exercise sound judgment, discretion, and professionalism when conducting sensitive investigations, interacting with regulated businesses, witnesses, cooperating individuals, and law enforcement partners.
Enforcement Agent
Kansas Department of Revenue
11.2018 - 01.2020
- Monitor gaming operations and regulatory compliance through surveillance, on-site inspections, internal control audits, and investigations of gaming facilities, electronic gaming devices, equipment, employees, and authorized and unauthorized individuals.
- Investigate complaints and alleged violations of the Kansas Expanded Lottery Act, gaming regulations, and applicable criminal laws; evaluate evidence and determine appropriate enforcement actions.
- Execute arrests, searches, and seizures in accordance with applicable laws, constitutional requirements, and established investigative procedures.
- Coordinate enforcement activities, investigations, and training initiatives with gaming regulators and local, state, and federal law enforcement agencies.
- Developed and managed confidential informants, coordinating criminal and undercover investigations of suspected regulatory and criminal violations.
- Conducted comprehensive background investigations for gaming license applicants, assessing criminal and credit histories, conducting personal interviews, analyzing financial statements, and evaluating applicants' financial positions for licensure suitability.
- Prepared detailed investigative and background reports synthesizing information from records research, interviews, surveillance, and investigative activities to communicate findings and support regulatory and prosecutorial decisions.
- Collaborate with law enforcement and criminal justice partners on complex investigations, evidence development, and prosecution across multiple jurisdictions.
- Provide sworn testimony and present investigative findings in court and administrative hearings, demonstrating strong knowledge of investigative procedures, regulatory requirements, and evidentiary standards.
Office Manager/Sales
State Farm (Keith King Agency)
11.2012 - 11.2018
- Lead office sales performance by establishing and monitoring targets, motivating staff, and implementing strategies to achieve and exceed organizational goals.
- Manage and maintain an assigned book of business, monitoring account activity and payment status to minimize cancellations, prevent coverage lapses, and maximize client retention.
- Built and maintained strong client relationships through proactive follow-up and personalized service, enhancing customer engagement and retention.
- Identified opportunities to strengthen client relationships and improve service delivery, supporting office growth through consistent communication and needs-based solutions.
- Deliver prompt, accurate, and professional customer support, addressing inquiries related to insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing.
- Resolved customer concerns efficiently while upholding professionalism and compliance with company policies and insurance requirements.
Education
Bachelor of Arts - Double Major Business/Psychology
Ottawa University
Ottawa, Ks, United States01-2011
15 Week Academy -
Kansas Law Enforcement Training Center
Hutchinson, Ks, United States09-2006
Weekend Workshop - Small Business Management
Neosho County Community College
Ottawa, Ks, United States04-2002
Skills
- Strategic planning
- Operational leadership
- Regulatory compliance
- Sales strategy
- Customer Relationship Management
- Microsoft Office
Certification
State of Kansas, Certified Kansas Law Enforcement Officer, State of Kansas, Currently licensed to sell the following insurance lines, property and casualty, life, health, and crop
Timeline
Executive Director
Ensign Services
07.2025 - 07.2026
Finance Manager
Victory Chevrolet
07.2024 - 07.2025
Sales Manager/Finance
Ottawa RV LLC
11.2022 - 07.2024
Enforcement Agent
Kansas Department of Revenue
01.2020 - 07.2021
Enforcement Agent
Kansas Department of Revenue
11.2018 - 01.2020
Office Manager/Sales
State Farm (Keith King Agency)
11.2012 - 11.2018
Bachelor of Arts - Double Major Business/Psychology
Ottawa University
15 Week Academy -
Kansas Law Enforcement Training Center
Weekend Workshop - Small Business Management
Neosho County Community College