Matthew Boyer
Toms River,New Jersey
Summary
Dynamic Automotive Service Writer with a proven track record at Matt Blatt Kia of Toms River, excelling in customer engagement and service scheduling. Leveraging strong organizational skills and empathy, I enhanced client satisfaction by accurately estimating costs and resolving complaints, fostering loyalty and trust in the service department.
Overview
6
6
years of professional experience
Work History
Automotive Service Writer
Matt Blatt Kia of Toms River
Toms River, NJ
02.2021 - Current
- Managed customer inquiries and service requests, enhancing client satisfaction and engagement.
- Coordinated service appointments and technician schedules to optimize workflow efficiency.
- Prepared detailed service estimates, ensuring transparency and accuracy for customers.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Answered service department phone and responded promptly to questions and messages.
- Presented different repair options to customers to help each person make appropriate choices.
Sales Associate
Home Depot
Lakewood, NJ
04.2020 - 11.2021
- Assisted customers with product selection and provided detailed information on features and benefits.
- Executed daily inventory management, ensuring accurate stock levels and organized displays.
- Trained new team members on sales techniques and customer service best practices.
- Collaborated with team to maintain store cleanliness and compliance with safety standards.
Education
High School Diploma -
Toms River Highschool North
Toms River, NJ06.2020
Skills
Empathy and patience
Vehicle inspection
Warranty processing
Estimating costs
Service scheduling
Strong organization
Communicating with clients
Effective writing
Appointment scheduling
Timeline
Automotive Service Writer
Matt Blatt Kia of Toms River
02.2021 - Current
Sales Associate
Home Depot
04.2020 - 11.2021
High School Diploma -
Toms River Highschool North