Matthew Bradford
Memphis,TN
Summary
Dynamic professional with a proven track record at National Lift Trucks Service, excelling in customer relationship management and team leadership. Skilled in multitasking and achieving sales goals, demonstrated through cultivating key account relationships and leading diverse teams to success. Expertise in mechanical troubleshooting and maintenance, ensuring high levels of customer satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Territory Manager
National Lift Trucks Service
07.2024 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Field Service Supervisor
National Lift Trucks Service
11.2020 - Current
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Facilitated communication between office personnel, subcontractors, and customers.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
Field Service Technician
Shaw Material Handling Systems
10.2014 - 11.2020
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Fabrication, Assembly
Hydratrek
02.2011 - 10.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Mechanical Technician
Memphis Auto Sales
08.2007 - 02.2011
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
Education
High School Diploma -
Covington High School
Covingtion, TN05-2010
Skills
- Team collaboration and leadership
- Customer relationship management
- Multitasking and organization
- Goals and performance
Timeline
Territory Manager
National Lift Trucks Service
07.2024 - Current
Field Service Supervisor
National Lift Trucks Service
11.2020 - Current
Field Service Technician
Shaw Material Handling Systems
10.2014 - 11.2020
Fabrication, Assembly
Hydratrek
02.2011 - 10.2014
Mechanical Technician
Memphis Auto Sales
08.2007 - 02.2011
High School Diploma -
Covington High School
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