MATTHEW BUCK
Denton,TX
Summary
Dedicated healthcare professional with expertise in coordinating medical services and supervising patient access operations. Streamlined administrative workflows and ensured compliance with healthcare regulations while mentoring staff. Collaborated with multidisciplinary teams to improve patient satisfaction and operational efficiency.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Patient Access Representative
Er of Texas
Highland Village, USA
09.2023 - Current
- Dedicated Patient Access Representative with over ten years of experience in healthcare settings.
- Verified insurance information and pre-authorizations to reduce billing discrepancies and ensure accurate patient accounts.
- Managed patient intake processes to enhance patient experience and streamline workflows.
- Maintained accurate patient records and confidential information to support compliance and enhance data integrity.
Medical Service Coordinator
Optum Serve
Eden Prairie, USA
04.2024 - 06.2026
- Dynamic Medical Service Coordinator with over five years of experience in managing healthcare operations and patient care services.
- Coordinated between medical staff, patients, and insurance providers to ensure seamless service delivery and improve patient experience.
- Proficient in coordinating between medical staff, patients, and insurance providers to ensure seamless service delivery.
- Expert in scheduling appointments, managing medical records, and facilitating communication to enhance patient satisfaction.
- Resolved patient inquiries and concerns professionally and compassionately, enhancing patient trust and satisfaction.
- Utilized electronic health record systems to streamline patient care delivery and improve data management efficiency.
Supervisor
Texas Health Harris
Bedford, USA
09.2022 - 11.2023
- Trained and developed team members, enhancing performance and supporting career growth.
- Demonstrated ability to effectively manage multiple projects simultaneously while meeting tight deadlines.
- Facilitated collaboration and resolved conflicts within the team through effective communication.
- Fostered a positive work environment that promoted employee engagement and satisfaction.
Education
BACHELOR OF ARTS - Business
University of North Texas
Denton, TX 09.2018 - 12.2022
Skills
- Patient service coordination
- Insurance verification & billing
- EHR systems
- Patient intake management
- Multitasking in fast-paced environments
- Multitasking in fast-paced environments
- Cross-functional collaboration
- Conflict resolution
- Multitasking in fast-paced environments
Timeline
Medical Service Coordinator
Optum Serve
04.2024 - 06.2026
Patient Access Representative
Er of Texas
09.2023 - Current
Supervisor
Texas Health Harris
09.2022 - 11.2023
BACHELOR OF ARTS - Business
University of North Texas
09.2018 - 12.2022