Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteLocation: Poway, CASan Diego, CAEscondido, CASan Marcos, CA
Open to relocation: Yes
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Matthew Bumbard
Business Management/ Leadership
Poway,CA
Work Preference
Summary
Operations and case support professional with experience evaluating eligibility information, resolving customer inquiries, and maintaining accurate case records. Background includes scheduling support, onboarding assistance, and documentation practices that improve workflow efficiency and program compliance.
Overview
8
8
years of professional experience
Work History
Employment Program Representative
Employment Development Department
San Diego, California
09.2026 - Current
- Evaluated eligibility information for unemployment and workforce program participation to support accurate service delivery.
- Conducted customer interviews to document employment history, availability, and program needs for case processing.
- Clarified Employment Development Department program rules, forms, and required documentation to guide applicants through requirements.
- Maintained case notes, correspondence, and applicant updates in department systems to support accurate records management.
- Resolved customer inquiries across phone, email, and in-person channels to support timely service.
- Monitored case files for completeness, accuracy, and compliance with department procedures to support program integrity.
Office Operations Coordinator
Prestige Royalty
San Diego, CA
01.2025 - 09.2026
- Coordinated daily scheduling, documentation, and customer communication in a fast-paced environment to support operational efficiency and workflow organization.
- Assisted with onboarding and training staff on workflow procedures and communication standards to support operational consistency and team efficiency.
- Clarified service requirements, policies, and expectations for customers and vendors to improve understanding
- Maintain organized digital records to ensure accuracy and accessibility
Property Operations Manager
SD Dream Properties
San Diego, CA
07.2022 - 08.2025
- Managed high-volume guest communication and issue resolution across multiple short-term rental properties while maintaining professionalism and responsiveness.
- Conducted property walkthroughs and coordinated maintenance and issue resolution
- Clarified property policies, procedures, and expectations to ensure tenant compliance
- Maintained accurate records and documentation across multiple properties
- Assisted with property marketing efforts and listing visibility to support occupancy and tenant acquisition.
Operations Manager
Everdriven
Sacramento, California
11.2024 - 06.2025
- Support daily business operations, scheduling coordination, and workflow management in a fast-paced transportation environment.
- Assist with onboarding and coordination of new drivers and team members to improve operational consistency and communication.
- Supported improvements to internal organizational systems and operational processes to enhance workflow efficiency and accountability.
- Coordinate vehicle logistics, scheduling, and operational support while maintaining strong attention to detail.
- Communicate professionally with clients, vendors, and team members to resolve issues and support smooth day-to-day operations.
- Maintain operational records, workflow tracking, and internal organization to support business operations.
Private Student Driver
Everdriven
San Diego, CA
04.2023 - 10.2023
- Safely transported students while maintaining professionalism, punctuality, and strong communication.
- Maintained reliability and attention to detail while balancing part-time work alongside undergraduate studies.
- Supported scheduling coordination and day-to-day operational communication in a fast-paced transportation environment.
- Provided assistance with wheelchair lifts when required by special needs students.
Parts & Service Coordinator
West Coast Specialties
San Diego, CA
01.2022 - 09.2022
- Coordinated parts ordering and inventory tracking while maintaining vendor communication to ensure timely availability of necessary parts
- Communicated technical information to customers and vendors, facilitating better understanding and support for service requests
- Prioritized multiple service requests to support timely workflow completion
- Verified insurance, warranty, and repair documentation for accuracy and compliance to support service delivery
Sales Associate
Boss Auto Group
San Diego, CA
03.2021 - 10.2021
- Developed customer relationships through proactive follow-up and consistent communication
- Identified customer needs and recommended suitable vehicle options
- Clarified pricing, financing, and product features to enhance customer understanding
- Supported showroom organization and customer experience
Customer Service Associate
In-N-Out Burger
Poway, CA
11.2018 - 02.2021
- Delivered high-volume customer service in a fast-paced environment while maintaining accuracy, efficiency, and professionalism.
- Processed transactions and handled customer concerns professionally
- Trained new team members on service and operational procedures
- Maintained clean, organized, and efficient work environment
Education
MBA - Business Management
National University
San Diego, CA01-2026
Bachelor of Science - Business Management
California State University San Marcos
San Marcos, CA01-2024
Associate of Science - Business
San Diego Miramar College
San Diego, CA01-2018
Skills
- Operations management
- Documentation and recordkeeping
- Data entry and accuracy
- File systems maintenance
- Payroll administration
- Time management
- Customer communication
- Team collaboration
- Conflict resolution
- Customer service
- Workflow optimization
- Operational efficiency
- Digital recordkeeping
- Data analysis
- Vendor coordination
- Microsoft Office Suite
- Case management expertise
- Record keeping
- Eligibility requirements
Timeline
Employment Program Representative
Employment Development Department
09.2026 - Current
Office Operations Coordinator
Prestige Royalty
01.2025 - 09.2026
Operations Manager
Everdriven
11.2024 - 06.2025
Private Student Driver
Everdriven
04.2023 - 10.2023
Property Operations Manager
SD Dream Properties
07.2022 - 08.2025
Parts & Service Coordinator
West Coast Specialties
01.2022 - 09.2022
Sales Associate
Boss Auto Group
03.2021 - 10.2021
Customer Service Associate
In-N-Out Burger
11.2018 - 02.2021
MBA - Business Management
National University
Bachelor of Science - Business Management
California State University San Marcos
Associate of Science - Business
San Diego Miramar College