Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Matthew Burch

St. Francis,Minnesota

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

13
13
years of professional experience

Work History

Service Advisor

Twin Cities Harley Davidson North
05.2017 - Current
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

Corrections Officer

Mn Department Of Corrections
03.2011 - 04.2016
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Prevented contraband introduction through diligent cell searches and visitor screenings.
  • Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
  • Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
  • Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.

Education

High School Diploma -

Coon Rapids High School
Coon Rapids, MN
06.1999

Skills

  • Computer Skills
  • Customer Retention
  • Vehicle Assessment
  • Service Recommendations
  • Cost Estimation
  • Customer Service
  • Service Estimates
  • Sales Expertise
  • Warranty Claims Process Management
  • Multitasking and Organization
  • Attention to Detail

References

References available upon request.

Timeline

Service Advisor

Twin Cities Harley Davidson North
05.2017 - Current

Corrections Officer

Mn Department Of Corrections
03.2011 - 04.2016

High School Diploma -

Coon Rapids High School

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Matthew Burch