Jessica Graham
Springville
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Advisor
Stivers Ford
01.2025 - 11.2025
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Coordinated service appointments to optimize technician schedules and enhance workflow efficiency.
- Assisted customers in understanding vehicle maintenance needs and recommended appropriate services.
- Maintained accurate records of customer interactions and service history using dealership management software.
Service Advisor
All American Ford
08.2022 - 06.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Participated in ongoing training activities related to automotive technology advancements.
- Promptly responded to customer inquiries via phone, email or in person.
Lead Warehouse Associate
Ram Tool
10.2018 - 08.2022
- Managed inventory levels and cycle counts to ensure accuracy of stock.
- Ensured compliance with safety regulations and company policies in the warehouse.
- Supervised a team of 3-4 warehouse associates, providing guidance and feedback as needed.
- Organized warehouse layout to maximize efficiency by creating designated areas for specific products.
- Implemented process improvements to increase productivity in the warehouse environment.
- Assisted with loading and unloading trucks using forklifts or pallet jacks when necessary.
- Scheduled deliveries according to customer requirements while minimizing costs associated with shipping fees.
Service Advisor
Serra Kia Trussville
01.2015 - 11.2018
- Greeted customers and addressed their needs in a professional manner.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
Lead Warehouse Associate
Hubbell Power Systems
01.2011 - 10.2018
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Operated forklift and pallet jack to transport heavy loads.
- Tracked outgoing orders to provide shipping status to customers.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Palletized boxes to increase movement and shipment efficiency.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Education
GED -
Osborne High School
Marietta, GA01-1999
Skills
- Repairs Scheduling
- Price Quoting
- Technical Support
- Quality Control
- Computer Skills
- Documentation And Reporting
- Service Recommendations
- Customer Service
- Listening Skills
- Goal-oriented mindset
- Order Fulfillment
- Product Inspection
- Material Handling
- OSHA Compliance
- Warehouse picking
- Shipment Processing
- Inventory staging
- Customer service
- Vehicle assessment
- Multitasking and organization
- Computer skills
- Strong work ethic
Accomplishments
Ford Certified
Certification
- Ford certified ASAP Certification, ASC Certification
- DealerPro Training Stars Certification
- Forklift Certified
- warehouse logistics
Timeline
Service Advisor
Stivers Ford
01.2025 - 11.2025
Service Advisor
All American Ford
08.2022 - 06.2024
Lead Warehouse Associate
Ram Tool
10.2018 - 08.2022
Service Advisor
Serra Kia Trussville
01.2015 - 11.2018
Lead Warehouse Associate
Hubbell Power Systems
01.2011 - 10.2018
GED -
Osborne High School
Education and Training
other