Business Administration student with a concentration in Management, proficient in Microsoft Excel, Outlook, MS Project, and Power BI. Seeking to leverage strong customer service experience and technical skills to contribute effectively in a dynamic business environment.
Overview
5
5
years of professional experience
Work History
Customer Support Associate (Gateway Intern)
Managed Customer Inquiries Via Phone, Email, and F
06.2024 - 08.2024
Managed customer inquiries via phone, email, and fax, ensuring prompt and accurate responses.
Executed transactions impacting policy premiums and provided guidance on policy-related questions.
Directed calls to appropriate departments, enhancing operational efficiency.
Performed administrative tasks, demonstrating proficiency in property and casualty insurance.
Developed expertise in homeowners, marine, auto, and umbrella insurance products.
Dishwasher
Bellingham Technical College
09.2022 - 06.2023
Supported culinary students by efficiently washing and organizing kitchenware, ensuring timely availability of clean equipment.
Operated commercial warewashing equipment, upholding stringent cleanliness and sanitation standards.
Ensured proper storage of sanitized dishes and equipment, contributing to a streamlined and safe kitchen environment.
Server
Leisure Care
08.2019 - 06.2022
Delivered exceptional customer service in a high-volume, restaurant-style environment, contributing to increased customer satisfaction.
Trained and mentored over five new employees, assisting as a shift lead to foster a collaborative and efficient team dynamic.
Time Management: Balancing multiple tasks in dynamic environments
Technical Proficiencies: Microsoft Excel, Outlook, MS Project, Power BI
Relevant Coursework
Strategic Management: Engaged in case studies focusing on policy-making and administration from a general management perspective, emphasizing problem analysis and decision-making processes.
Human Resource Management: Developed understanding of HR functions, including recruitment, selection, training, and development, applying HR planning techniques to organizational scenarios.
Teamwork Basics: Enhanced written and oral communication skills tailored for managerial roles, focusing on clarity and effectiveness in business contexts.
Principles of Management Information Systems: Explored the role of information systems in organizations, learning to manage and utilize technology for business operations.
Operations Management: Studied production and operations management techniques to optimize processes and improve efficiency in business operations.
Principles of Finance: Gained insights into financial management principles, including investment analysis and capital budgeting, applying financial analysis to business decisions.
Principles of Marketing: Learned marketing concepts and strategies, applying them to develop comprehensive marketing plans.
Applied Business Statistics: Utilized statistical methods to analyze business data, supporting decision-making processes with quantitative insights.
Business and Its Environment: Examined how business decisions interact with social, technological, political/legal, and economic environments, enhancing the ability to analyze external factors affecting organizational strategy.
Timeline
Customer Support Associate (Gateway Intern)
Managed Customer Inquiries Via Phone, Email, and F
06.2024 - 08.2024
Dishwasher
Bellingham Technical College
09.2022 - 06.2023
Server
Leisure Care
08.2019 - 06.2022
Associate's Degree - Business Administration and Management
Whatcom Community College
Bachelor of Business Administration (BBA) - Concentration in Management
Western Washington University
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