Summary
Overview
Work History
Education
Skills
Relevant Coursework
Timeline
Generic

Matthew Burkett

Bothell,WA

Summary

Business Administration student with a concentration in Management, proficient in Microsoft Excel, Outlook, MS Project, and Power BI. Seeking to leverage strong customer service experience and technical skills to contribute effectively in a dynamic business environment.

Overview

5
5
years of professional experience

Work History

Customer Support Associate (Gateway Intern)

Managed Customer Inquiries Via Phone, Email, and F
06.2024 - 08.2024
  • Managed customer inquiries via phone, email, and fax, ensuring prompt and accurate responses.
  • Executed transactions impacting policy premiums and provided guidance on policy-related questions.
  • Directed calls to appropriate departments, enhancing operational efficiency.
  • Performed administrative tasks, demonstrating proficiency in property and casualty insurance.
  • Developed expertise in homeowners, marine, auto, and umbrella insurance products.

Dishwasher

Bellingham Technical College
09.2022 - 06.2023
  • Supported culinary students by efficiently washing and organizing kitchenware, ensuring timely availability of clean equipment.
  • Operated commercial warewashing equipment, upholding stringent cleanliness and sanitation standards.
  • Ensured proper storage of sanitized dishes and equipment, contributing to a streamlined and safe kitchen environment.

Server

Leisure Care
08.2019 - 06.2022
  • Delivered exceptional customer service in a high-volume, restaurant-style environment, contributing to increased customer satisfaction.
  • Trained and mentored over five new employees, assisting as a shift lead to foster a collaborative and efficient team dynamic.
  • Earned multiple "Pride Points" awards for consistently surpassing job performance expectations.

Education

Bachelor of Business Administration (BBA) - Concentration in Management

Western Washington University
Bellingham, WA
06.2025

Associate's Degree - Business Administration and Management

Whatcom Community College
Bellingham, WA
08.2023

Skills

  • Customer Service: Handling inquiries, issue resolution, relationship building
  • Communication: Professional phone etiquette, effective verbal and written skills
  • Problem-Solving: Identifying issues, implementing effective solutions
  • Time Management: Balancing multiple tasks in dynamic environments
  • Technical Proficiencies: Microsoft Excel, Outlook, MS Project, Power BI

Relevant Coursework

  • Strategic Management: Engaged in case studies focusing on policy-making and administration from a general management perspective, emphasizing problem analysis and decision-making processes.
  • Human Resource Management: Developed understanding of HR functions, including recruitment, selection, training, and development, applying HR planning techniques to organizational scenarios.
  • Teamwork Basics: Enhanced written and oral communication skills tailored for managerial roles, focusing on clarity and effectiveness in business contexts.
  • Principles of Management Information Systems: Explored the role of information systems in organizations, learning to manage and utilize technology for business operations.
  • Operations Management: Studied production and operations management techniques to optimize processes and improve efficiency in business operations.
  • Principles of Finance: Gained insights into financial management principles, including investment analysis and capital budgeting, applying financial analysis to business decisions.
  • Principles of Marketing: Learned marketing concepts and strategies, applying them to develop comprehensive marketing plans.
  • Applied Business Statistics: Utilized statistical methods to analyze business data, supporting decision-making processes with quantitative insights.
  • Business and Its Environment: Examined how business decisions interact with social, technological, political/legal, and economic environments, enhancing the ability to analyze external factors affecting organizational strategy.

Timeline

Customer Support Associate (Gateway Intern)

Managed Customer Inquiries Via Phone, Email, and F
06.2024 - 08.2024

Dishwasher

Bellingham Technical College
09.2022 - 06.2023

Server

Leisure Care
08.2019 - 06.2022

Associate's Degree - Business Administration and Management

Whatcom Community College

Bachelor of Business Administration (BBA) - Concentration in Management

Western Washington University
Matthew Burkett