Entrata , Webex, Smart rent, Copa, Power Bi
Hi, I’m
Matthew Burns
Boulder,CO
Summary
Dynamic Service Manager III with a proven track record at Air Communities, excelling in team performance enhancement and customer relationship building. Expert in managing diverse service teams and coordinating multifaceted vendor projects. Demonstrated ability to analyze service reports for continuous improvement, showcasing strong analytical skills and a commitment to excellence in customer service.
Overview
8
years of professional experience
1
Certification
Work History
Air Communities
Service Manager Lll
06.2017 - Current
Job overview
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
Education
Pool And Spa Colorado
Certified Pool And Spa Operator License from Swimming Pools
04.2024
Reta Tech Center Centerville Ohio
Universal EPA from Heating Ventilation Air Conditioning Refrigeration
02.2001
Skills
Managing a service team of at least two people
Managing multiple vendors including Kitchen and Bath rehabs, whole roof replacements, parking lot upgrades,
Cleaners,Painters , Plumbers,Heating and Air techs
Certification
Universal PA license.
CPO license.
Software
Timeline
Service Manager Lll
Air Communities
06.2017 - Current
Pool And Spa
Certified Pool And Spa Operator License from Swimming Pools
Reta Tech Center
Universal EPA from Heating Ventilation Air Conditioning Refrigeration
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