Matthew Busby
La Grange,GA
Summary
Dynamic professional with a strong background in customer service and team management. Skilled in task delegation and problem-solving, contributing to operational improvements and employee performance. Seeking to leverage expertise to drive results in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Lagrange, GA
05.2025 - Current
- Ensured compliance with health and safety standards throughout shift operations.
- Collaborated with management to implement processes that improved operational efficiency.
- Communicated job duties, expectations, and policies clearly to employees.
- Performed cash handling duties, including counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on individual strengths to optimize performance.
- Demonstrated professional behavior consistently, serving as a role model for peers.
- Strategically positioned skilled staff during shifts to maximize productivity across the department.
Barista
Starbucks
Lagrange, GA
09.2024 - 05.2025
- Prepared and served high-quality beverages, enhancing customer experience.
- Collaborated with team members to meet and exceed daily service targets.
- Maintained composure during high-volume periods, ensuring smooth operations during special events.
- Assisted in training new baristas on menu items and operational procedures.
- Restocked supplies to maintain optimal inventory levels.
Delivery Driver
DoorDash
Newnan, Georgia
12.2021 - 08.2024
- Monitored food safety and quality standards during transport.
- Collaborated with restaurant staff to ensure order accuracy and timely pickups.
- Updated customers on delivery status and resolved issues promptly.
Warehouse Assistant
Bridging The Gap
Newnan, Georgia
05.2021 - 11.2021
- Collaborated with team members to accurately and timely fulfill customer orders, ensuring high order accuracy.
- Resolved customer issues with knowledgeable, friendly service, enhancing customer satisfaction.
- Proposed innovative ideas and solutions that contributed to improved team performance and outcomes.
Education
Some College (No Degree) - Practical Nursing
Chattahoochee Technical College
Marietta, GASome College (No Degree) - Business Administration and Management
Western Governors University
Salt Lake City, UTSkills
- Inventory management
- Cash handling
- Task delegation
- Problem solving
- Staff development
- Effective communication
- Customer-oriented
Timeline
Shift Supervisor
Starbucks
05.2025 - Current
Barista
Starbucks
09.2024 - 05.2025
Delivery Driver
DoorDash
12.2021 - 08.2024
Warehouse Assistant
Bridging The Gap
05.2021 - 11.2021
Some College (No Degree) - Practical Nursing
Chattahoochee Technical College
Some College (No Degree) - Business Administration and Management
Western Governors University