Matthew Byrne
New York,NY
Summary
Diligent COVID-19 Contact Tracer lends expert assessment and monitoring for patients and close contacts. Detail-oriented approach to assessing, tracking and managing complex health surveys and exposure data. Adept at maintaining and organizing daily interactions with affected persons, providing education and information regarding mandated policies and recommended measures. Expert navigation of complex contact-tracing software, systems and policy to safely streamline healing process.
Overview
9
9
years of professional experience
Work History
COVID-19 Contact Tracer
New York City Health + Hospitals
New York City , New York
2020.12 - Current
- Conducts telephone calls with persons diagnosed with COVID-19 to complete case interviews, elicit and trace contacts exposed to COVID-19; Provides follow-up instructions to cases and to contacts related to isolation/quarantine, symptom monitoring and assesses the need for medical care and supportive services for the individual and/or household or close contacts; Communicates with cases and contacts in a professional and empathetic manner; Collects and records information obtained from the case interview and contact gathering into the data system in accordance with standard operating procedures; Follows approved scripts and protocols, provides people with approved information about isolation and quarantine procedures, and if appropriate, refers them for testing; Maintains daily communication with Case Investigator Supervisor; Provides information as to where to find other social and/or health resources using approved script or resource list; Protects and maintains individuals' privacy and confidentiality; Manages assigned caseload and ensure prompt and accurate data entry and follow-ups with cases and/or contacts and escalates cases to Supervisor, as appropriate; Recognizes documents and alerts the Supervisor of trends in customer calls; Checks records for accuracy of information and for conformity with established policies and procedures; Effectively communicates and demonstrates the System's acknowledgement and awareness of diverse health-related needs and concerns to patient, family members, caregivers, staff and the community; Performs related work.
Front Desk
TF Cornerstone
New York City , New York
2019.03 - 2019.07
- Worked the front desk for a 800 Unit Luxury Residential Building; Greeted residents; Screened and announced guests; Enforced building security; Accepted and managed packages; Answered phones and entered information into BuildingLink.
Administrative Assistant
Kings County District Attorney
Brooklyn , NY
2013.04 - 2018.03
- Documented accurate, comprehensive reports for all inquiries and referrals; Screened walk-in complaints; Operated the building switchboard, connecting and transferring calls to ADAs, Bureaus, Screeners, Specialists and other units; Operated a personal computer to access emails, answered phones, took messages, photocopied, filed, record kept, scanned documents, screened office mail and provided other administrative work; Provided customer service by handling citizen inquiries.
Security Guard
Le Parker Meridien Hotel
New York City , New York
2011.10 - 2013.04
- Worked the main lobby greeting guests and checking their room key cards; Screened visitors visiting hotel guests; Assisted guests with inquiries; Patrolled 41 floors within a 700 room building; Monitored the security command center monitoring cameras, checked in contractors and issued keys out to employees; Worked the employee's entrance checking employee ids and screening deliveries.
Security Guard
Lenox Hill Hospital
New York City , New York
2010.08 - 2011.10
- Provided security handling patient safety issues; Worked the security command center monitoring the security cameras; Issued identification cards to employees and vendors and provided assistance to people with inquiries; Worked the front desk of the hospital checking identification; Worked the emergency room front desk and patrolled the various sections of the hospital.
Education
COVID-19 Contact Tracing Certificate - COVID-19 Contact Tracing Program
Johns Hopkins Bloomberg School of Public Health
Online2020
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY2006
High School Diploma -
Xavier High School
New York, NY2000
Skills
- Computer Skills
- Microsoft Word
- Microsoft Teams
- Outlook
- Jabber
- Internet Savvy
Avid ice hockey player, runner, biker and workout enthusiast
I enjoy working out and maintaining a healthy, active, life style.
Timeline
COVID-19 Contact Tracer
New York City Health + Hospitals
2020.12 - Current
Front Desk
TF Cornerstone
2019.03 - 2019.07
Administrative Assistant
Kings County District Attorney
2013.04 - 2018.03
Security Guard
Le Parker Meridien Hotel
2011.10 - 2013.04
Security Guard
Lenox Hill Hospital
2010.08 - 2011.10
COVID-19 Contact Tracing Certificate - COVID-19 Contact Tracing Program
Johns Hopkins Bloomberg School of Public Health
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
Xavier High School
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