Matthew Castrillo
Miami
Summary
Resourceful General Service Representative with extensive experience in customer service and issue resolution. Proven ability to communicate effectively, resolve conflicts, and manage time efficiently, leading to improved customer satisfaction rates and streamlined operations. Demonstrated support skills in administrative tasks, contributing to overall team success.
Overview
2027
2027
years of post-secondary education
Work History
General Service Representative (GSR) - Tennis Department
City of Coral Gables
Coral Gables
- Delivered front desk support and resolved scheduling issues efficiently, ensuring smooth daily operations.
- Coordinated court scheduling and reservations for coaches and community play, demonstrating organizational skills.
- Handled sales transactions for court rentals, equipment, and refreshments, utilizing point-of-sale systems.
- Maintained inventory organization and restocked food and beverage items to support operational needs.
Tennis Camp Counselor
City of Coral Gables
Coral Gables
- Instructed children in tennis fundamentals and basic gameplay, showcasing effective communication abilities.
- Led structured drills, games, and recreational activities while supervising campers during breaks and lunch periods.
Education
Bachelor of Science -
Florida International University
Miami, FL 06.2025 - 04.2026
Academy for Innovative Education Charter School
Miami Springs, FLSkills
Leadership And Awards
- Marine Camp Volunteer, Coral Gables PAL
- Girls Volleyball Manager, AIE Charter
- Hispanic Recognition Award
- AP Scholar Award
Timeline
Bachelor of Science -
Florida International University
06.2025 - 04.2026
General Service Representative (GSR) - Tennis Department
City of Coral Gables
Tennis Camp Counselor
City of Coral Gables
Academy for Innovative Education Charter School