Summary
Overview
Work History
Education
Skills
Interests
Timeline
GeneralManager

Matthew Chapo

Team Supervisor
Beaverton,OR

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

20
20
years of professional experience

Work History

Front End Relief Assistant Manager

Fred Meyer
Hillsboro, OR
06.2015 - 08.2021
  • Trained team members in successful strategies to meet operational and sales targets.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Created plans for the roll out of new programs from company leadership and trained team members on the new processes as needed.
  • Achieved best in company team friendliness through positive employee motivation and focus on continuous improvement.

Senior Support Specialist

Stream Global Services
Beaverton, OR
05.2010 - 11.2013
  • Increased customer satisfaction ratings to 90%.
  • Increased issue resolution for the team to 92%
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked with other team members for create a fully resourced sharepoint database designed as a guide to resolving all potential issues related to our supported hardware.
  • Trained new team members in approved processes for customer service, product identification, troubleshooting, and issue resolution.
  • Interjected into phone calls as needed to address situations where a supervisor was requested, de-escalated the situation and returned to call to the team member for further troubleshooting.

Education

GED -

Rogue Community College
Medford, OR
04.2003 - 04.2003

Skills

    Training and mentoring

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Interests

Camping

Video Games

Home Networking

Timeline

Front End Relief Assistant Manager

Fred Meyer
06.2015 - 08.2021

Senior Support Specialist

Stream Global Services
05.2010 - 11.2013

GED -

Rogue Community College
04.2003 - 04.2003

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Matthew ChapoTeam Supervisor