Camping
Matthew Chapo
Team Supervisor
Beaverton,OR
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
20
20
years of professional experience
Work History
Front End Relief Assistant Manager
Fred Meyer
Hillsboro, OR
06.2015 - 08.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Created plans for the roll out of new programs from company leadership and trained team members on the new processes as needed.
- Achieved best in company team friendliness through positive employee motivation and focus on continuous improvement.
Senior Support Specialist
Stream Global Services
Beaverton, OR
05.2010 - 11.2013
- Increased customer satisfaction ratings to 90%.
- Increased issue resolution for the team to 92%
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with other team members for create a fully resourced sharepoint database designed as a guide to resolving all potential issues related to our supported hardware.
- Trained new team members in approved processes for customer service, product identification, troubleshooting, and issue resolution.
- Interjected into phone calls as needed to address situations where a supervisor was requested, de-escalated the situation and returned to call to the team member for further troubleshooting.
Education
GED -
Rogue Community College
Medford, OR 04.2003 - 04.2003
Skills
Training and mentoring
Opening and closing procedures
Goals and performance
Time management
Team Building
Cash Handling
Social perceptiveness
Problem-solving skills
File management
Team Supervision
Customer Relations
Planning and Coordination
Good listening skills
Network support
Root Cause Analysis
Written Communication
Good telephone etiquette
Interests
Video Games
Home Networking
Timeline
Front End Relief Assistant Manager
Fred Meyer
06.2015 - 08.2021
Senior Support Specialist
Stream Global Services
05.2010 - 11.2013
GED -
Rogue Community College
04.2003 - 04.2003