Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Matthew Coelho

Warren,RI

Summary

Offering a solid foundation in criminal justice principles and a willingness to learn and develop in a professional environment. Brings the ability to quickly grasp new concepts and apply them effectively, along with strong research and analytical skills. Ready to use and develop these skills within the field of criminal justice.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Planet Fitness
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Tent Installer

Taylor Rental Of Warren
05.2024 - 06.2024
  • Collaborated with team members to ensure seamless and timely tent installations, resulting in positive feedback from clients.
  • Enhanced client satisfaction by consistently delivering high-quality tent installations for various events.
  • Bolstered company reputation through professional interactions with clients before, during, and after tent installations were completed.
  • Supported sales efforts by providing product knowledge to potential customers interested in renting tents for their events.

Cashier

Yankee Spirits
03.2022 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Roger Williams University
Bristol, RI
05.2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Heavy lifting
  • Team Player
  • Computer Proficiency

Accomplishments

    - High school graduate

    - Junior at Roger Williams University

    - Lost 60 lbs on a dedicated fitness regiment

    - Portuguese Honor Society inductee (2022)

Certification

- Bilingual certification

- OSHA certified

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Customer Service Representative

Planet Fitness
07.2024 - Current

Tent Installer

Taylor Rental Of Warren
05.2024 - 06.2024

Cashier

Yankee Spirits
03.2022 - 08.2023

High School Diploma -

Roger Williams University

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Matthew Coelho