Matthew Coleman
Baton Rouge,LA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Operations Manager
Diesel Driving Academy
05.2023 - 10.2024
- Onboard and oversee training for all new faculty
- Coordinate and ensure timely processing of student documents
- Manage the placement program to include advising, counseling, and assisting students with career placement
- Work closely with Instructors to ensure instructional quality control
- Schedule CDL tests
- Reviewing student driving records
- Campus and equipment management
- Review and manage invoices
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and equipment
Financial Aid Officer
Diesel Driving Academy
08.2022 - 05.2023
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Counseled students and parents about financial aid options and program details.
- Provided financial aid counseling to enrolled and prospective students.
- Receptionist
Assistant Manager
T-Mobile Premium Retailers
02.2022 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Social Services Analyst
Louisiana Department of Education
08.2021 - 01.2022
- Managed a caseload of diverse clients, providing individualized support tailored to each person''s unique circumstances and needs.
- Employment verification
Intake Specialist/Case Manager
Louisiana Emergency Rental Assistance
05.2021 - 08.2021
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Tax Preparer
Ten40 Tax Solutions
01.2021 - 05.2021
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and among clients.
- Analyzed financial records to verify accuracy of tax returns.
Administrative Assistant
Baton Rouge Community College
09.2018 - 07.2020
- Administer tests for program readiness
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Tax Specialist I
Department of Revenue
02.2015 - 08.2017
- Processed income tax returns
- Verified, reduced, or (dis)allowed tax credits
- Processed severance, oil, and gas returns
- Requested and attached documents to taxpayer's accounts that were faxed in
- Data entry
- Reviewed financial statements for accuracy and integrity.
Education
Associate of Science - Business
Baton Rouge Community College
Baton Rouge, LA05-2021
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Management
- Inventory Management
Timeline
Operations Manager
Diesel Driving Academy
05.2023 - 10.2024
Financial Aid Officer
Diesel Driving Academy
08.2022 - 05.2023
Assistant Manager
T-Mobile Premium Retailers
02.2022 - 08.2022
Social Services Analyst
Louisiana Department of Education
08.2021 - 01.2022
Intake Specialist/Case Manager
Louisiana Emergency Rental Assistance
05.2021 - 08.2021
Tax Preparer
Ten40 Tax Solutions
01.2021 - 05.2021
Administrative Assistant
Baton Rouge Community College
09.2018 - 07.2020
Tax Specialist I
Department of Revenue
02.2015 - 08.2017
Associate of Science - Business
Baton Rouge Community College
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