Matthew Colon
Uniondale
Summary
I have been in customer service for almost four years. I am always eager to learn how to grow with a company, along with amazing staff, employees, and customers. My goal is to make a workplace fun and friendly, to develop relationships, as well as to increase customer engagement and sales. Excellent at helping and training new staff, and meeting expected quotas.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Manhasset
02.2025 - Current
- Managed store operations and scheduled lunch breaks.
- Supported my manager in helping with daily tasks, such as prepping FOH and BOH for store operations.
- Able to efficiently coordinate with other baristas on shift by guiding them on how to perform certain tasks and position them in strategic areas of the bar within the store.
- Providing ideas and suggestions to customers about foods and beverages.
- Cash handling
- Cooperating with other stores for inventory check or available baristas/supervisors to cover shifts
- Trained new baristas on store procedures, dress code and policies.
Cashier
Nordstrom Rack
Westbury
08.2021 - 12.2022
- Processed customer transactions using point of sale system
- Able to assist customers in finding certain attires and shoes using the stores tools and devices.
- cash handling
- performed other duties such as working in other departments like men's, accessories, and shoes.
Sales Associate
Burlington
Garden City
03.2021 - 08.2021
- Assisted customers with product selection and guided them to different departments to help find what they are looking for.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Trained new associates on store policies and customer service techniques.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Uniondale Highschool
Uniondale, NYSkills
- Store operations
- Cash handling
- Employee training
- Customer service
- Inventory management
- Team building
- Point of sale
- Scheduling shifts
- Time management
- Communication skills
- Staff management
- Safety
References
References available upon request.
Timeline
Shift Supervisor
Starbucks
02.2025 - Current
Cashier
Nordstrom Rack
08.2021 - 12.2022
Sales Associate
Burlington
03.2021 - 08.2021
High School Diploma -
Uniondale Highschool
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