Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Matthew Conde Sanchez

Manassas,VA

Summary

Dedicated customer service professional with a track record of enhancing customer satisfaction and delivering high-quality service. Exhibits excellent communication skills, adept at establishing rapport and resolving challenging service issues swiftly. Skilled in leveraging CRM and help desk software for efficient account management and effective resolution of escalated complaints.

Overview

3
3
years of professional experience

Work History

Roofing Salesperson

MLM Roofing and Sighting
08.2025 - Current
  • Increased customer satisfaction by providing thorough consultations and accurate project estimates.
  • Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.
  • Effectively managed multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
  • Demonstrated excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.

AUTOMOTIVE SERVICE WRITER

Lindsay Volkswagen of Dulles
11.2022 - 07.2025
  • Effectively communicated with customers and colleagues to maintain professionalism.
  • Conducted research for technical information using online resources and reference materials.
  • Performed administrative tasks, including filing paperwork and scheduling appointments.

AUTOMOTIVE SERVICE WRITER

Autonation Toyota of Leesburg
07.2022 - 11.2022
  • Exhibited superior organizational skills, managing multiple tasks efficiently.
  • Delivered clear and timely communication to customers, enhancing service quality.

Education

HIGH SCHOOL DIPLOMA - undefined

Osbourn High School
Manassas, VA
04.2021

Skills

  • Store organization strategies
  • Client inquiry resolution
  • Performance reporting
  • Accounts management
  • Cost analysis

LANGUAGES

Spanish
Intermediate

Timeline

Roofing Salesperson

MLM Roofing and Sighting
08.2025 - Current

AUTOMOTIVE SERVICE WRITER

Lindsay Volkswagen of Dulles
11.2022 - 07.2025

AUTOMOTIVE SERVICE WRITER

Autonation Toyota of Leesburg
07.2022 - 11.2022

HIGH SCHOOL DIPLOMA - undefined

Osbourn High School

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