Matthew Conrad
Lucerne Mines,PA
Summary
Results-driven Area Supervisor with expertise in team management, operational efficiency, and project management. Proven track record in enhancing employee performance and implementing process improvements to drive productivity.
Dynamic professional with extensive experience in traffic control operations and team training. Skilled in risk management and continuous improvement, contributing to enhanced safety compliance and optimized resource utilization across multiple sites.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Area Supervisor
Flagger Force Traffic Control Services
New Kensington, PA
08.2024 - Current
- Supervised traffic control operations to ensure compliance with safety regulations and operational standards.
- Coordinated scheduling and deployment of flaggers to optimize resource utilization across multiple sites.
- Trained new staff on traffic control procedures, enhancing team efficiency and safety awareness.
- Conducted site assessments to identify potential hazards and implement mitigation strategies proactively.
- Collaborated with local authorities to facilitate effective communication regarding traffic management plans.
- Monitored work performance and provided constructive feedback to improve team productivity and morale.
- Implemented process improvements that streamlined operations, reducing delays during project execution.
- Ensured accurate reporting of daily activities and incidents for compliance and record-keeping purposes.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
Manager
Applebee's Bar and Grill
Ebensburg, PA
10.2013 - 08.2021
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Led team training programs to improve staff performance and retention rates.
- Managed inventory control processes, reducing waste and ensuring product availability.
- Developed promotional strategies that increased foot traffic and sales revenue.
- Implemented cost-saving initiatives that improved overall profitability without compromising quality.
- Fostered a positive work environment through effective communication and team-building activities.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Penn Cambria
Cresson, PA06-2004
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Employee performance management
- Operational efficiency
- Equipment inspection
- Inventory control
- Project management
- Quality control
- Continuous improvements
- Program leadership
- Workforce planning
- Sales tracking
- Risk management
- Work planning and scheduling
- Directing workers
Accomplishments
- Used Microsoft Excel, Teams, Word, Power Bi,and Outlook to develop tracking spreadsheets, and improve employee retention.
- Supervised team of 70+ staff members.
- SERV Safe Knowledge.
- Employee of the Month, December, 2024.
- Advanced keyboarding.
Certification
- Certified Flagger, Flagger Force - 8/28/23-8/28/26
- Wire Watching, Flagger Force - 4/20/26-4/20/28
- Stakebody, DOT Training, and S/pecialty Equipment Operator, Flagger Force, 5/18/24-5/16/26
Languages
English
Native or Bilingual
Timeline
Area Supervisor
Flagger Force Traffic Control Services
08.2024 - Current
Manager
Applebee's Bar and Grill
10.2013 - 08.2021
High School Diploma -
Penn Cambria