Matthew Cook
Indianapolis,IN
Summary
Customer-oriented and motivated store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
Work History
Store Manager
American Freight Furniture Mattress
Indianapolis, USA
01.2020 - Current
- Store Manager for 4 years. Sales Manager 2 years.
- Conducted daily operations including opening, closing procedures, and cash handling to maintain store efficiency.
- Monitored sales performance while managing inventory and conducting cycle counts to ensure accurate stock levels.
- Established customer service standards and resolved complaints to enhance customer satisfaction and loyalty.
- Scheduled and unloaded shipments at the store to maintain inventory flow. and ensuring all items are received.
Grill Cook
Buffalo Wild Wings
09.2019 - 01.2020
- Prepared grilled items according to Buffalo Wild Wings' recipes and standards.
- Monitored cooking times to ensure food quality and safety standards were met.
- Maintained cleanliness and organization of grill station throughout shifts.
- Pursued new career opportunities for growth.
Front of House Employee
Olive Garden
Saginaw, Michigan
05.2013 - 05.2019
- Managed front of house operations, seating guests, running food, and bussing tables to ensure smooth service.
- Pursued new career opportunities.
- Left for better opportunities.
Education
Associates Degree - General Studies, Marketing, business management and communication
Saginaw Valley State University & Delta Community College
University Center, MISkills
- Inventory management
- Sales Strategy
- Customer service
- Team Leadership
- Staff Training
- Work planning
- Effective communication
- Presentation Skills
- Relationship management
- Time management
- MS Office
Software Knowledge
Mac OS X, Microsoft Windows, Microsoft PowerPoint, Excel, Word, Adobe, C++, Java, SQL, Visual Basic, Visual Studio, Dev, Putty, Visual Basic
Computer Science Experience
Have had experience programming large amounts of data in C++ and Visual Basic interactive programs as well as learning how to work with realistic data with the mindset of object oriented programming design.
Recent Work And Skills
American Freight, Store Manager, 4+ years, Started as a sales associate in MI and learned quickly the selling process and was promoted to Assistant Manager within 6 months and was offered to take over a store in Indianapolis IN. While being Store Manager I worked to reach sales goals, hiring/firing, lead in sales by example and train new hires to perform the metrics needed to be successful in the company and in their personal life. I personally have maintained shipping over $1 Million Dollars in each of the last 3 years while exceeding company standards., Computer Skills, Communication Skills, Presentation Skills, Honest and Dependable, Self-motivated, Independent and Team-oriented, Experience with computer hardware, software, functions and processes
Timeline
Store Manager
American Freight Furniture Mattress
01.2020 - Current
Grill Cook
Buffalo Wild Wings
09.2019 - 01.2020
Front of House Employee
Olive Garden
05.2013 - 05.2019
Associates Degree - General Studies, Marketing, business management and communication
Saginaw Valley State University & Delta Community College