Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Creenan

Williamsville,NY

Summary

Energetic Table Games Dealer/Supervisor who has provided great customer service. Personable with superior performance in fast-paced environments. Offering 10-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk.

Overview

10
10
years of professional experience

Work History

Dual Rate Table Games Dealer

Seneca Gaming Corporation
10.2013 - Current

Table Games Dealer/Supervisor at Seneca Buffalo Creek Casino and dealt many games including BlackJack, Roulette, Craps, Mini-Baccarat and Poker Carnival Games.

Taught several classes including instructing new hires to become dealers and learn the game of BlackJack. Also was instructor for Craps and Roulette. I believe these games are my strong suit and have learned from some really experienced people in the industry.

  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Learned and followed company procedures to maintain consistency and standards.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored game for potential security risk to protect operation and players.
  • Prepared players to join games by explaining rules and exchanging money for chips.

Table Games Dealer

Seneca Gaming Corporation
10.2013 - 05.2015
  • Seneca Niagara Casino
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Learned and followed company procedures to maintain consistency and standards.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Assisted players with placing bets, educating on game rules to increase understanding.

Education

Associate of Arts - Liberal Arts And General Studies

Erie Community College
Buffalo, NY
05.2012

Skills

  • Game Protection
  • Customer Service
  • Card Counting
  • Active Learning
  • Government Regulations
  • People Skills
  • Oversee Games

Timeline

Dual Rate Table Games Dealer

Seneca Gaming Corporation
10.2013 - Current

Table Games Dealer

Seneca Gaming Corporation
10.2013 - 05.2015

Associate of Arts - Liberal Arts And General Studies

Erie Community College
Matthew Creenan