Matthew Daughett
Temple ,TX
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at BJ's Restaurant & Brewhouse. Excelled in improving customer satisfaction and streamlining front-of-house operations. Skilled in responsible alcohol service and effective communication, enhancing team performance and customer service expertise. Proven track record of handling high customer volumes and complex problems with patience and efficiency.
Overview
2
2
years of professional experience
Work History
Bartender
BJ's Restaurant & Brewhouse
06.2024 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
FOH Manager
Applebee's Grill + Bar
01.2023 - 09.2024
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
Bartender
Applebee's Grill + Bar
01.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Equivalent -
Windham School District
Bonham, TXSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Memory retention
- Card Dealing
- Bartending
- Business owner
Timeline
Bartender
BJ's Restaurant & Brewhouse
06.2024 - 01.2025
FOH Manager
Applebee's Grill + Bar
01.2023 - 09.2024
Bartender
Applebee's Grill + Bar
01.2023 - 09.2024
High School Equivalent -
Windham School District
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