Matthew DeMauro
Norwich
Summary
Proven Customer Service Representative at Sunglass Hut, adept in conflict resolution and critical thinking, significantly enhanced customer loyalty and sales through empathetic engagement. Excelled in data entry, demonstrating professionalism and active listening across roles, including sensitive positions at Woyasz And Son Funeral Service. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance patient satisfaction and team performance. Adaptable to changing needs, and consistently focused on achieving results through efficient service. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding support and possessing solid knowledge of conflict resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sunglass Hut
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Funeral Attendant
Woyasz And Son Funeral Service
06.2020 - Current
- Drove company vehicles to transport remains or families to services.
- Transported deceased from homes/morgues to funeral home.
- Demonstrated empathy and professionalism in handling sensitive situations, building strong relationships with clients.
- Supported fellow team members in executing high-quality funerals by consistently adhering to established protocols and procedures.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Contributed to a smooth-flowing visitation experience by efficiently directing guests to appropriate areas within the facility.
Education
Associate of Applied Science - Radiography
CT State Manchester
Manchester, CT05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Microsoft outlook
- Documentation
- Prioritization
- Stock management
Certification
- OSHA Certified
- AED Certification
- Basic Life Support Certification (BLS)
Timeline
Customer Service Representative
Sunglass Hut
11.2021 - Current
Funeral Attendant
Woyasz And Son Funeral Service
06.2020 - Current
Associate of Applied Science - Radiography
CT State Manchester
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