Matthew DiNapoli
Pelham,NY
Summary
Results-driven operations manager with a strong track record in leading high-volume departments. Coordinated logistics for over 100 customer orders weekly while mentoring a dynamic team of 10+. Recognized for driving team performance and improving operational efficiencies through collaboration and problem-solving.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Catering Manager
DeCicco & Sons
2022 - Current
- Lead daily operations for a high-volume department coordinating 100+ customer orders each week.
- Coordinated scheduling, workflow, logistics to streamline service delivery.
- Led a rotating team of 10+ employees to ensure productivity.
- Collaborated across departments to enhance operational efficiency.
- Resolve customer concerns professionally.
Catering Associate
DeCicco & Sons
2020 - 2022
- Managed daily operations efficiently.
- Maintained quality and customer satisfaction.
- Coordinated with team members to ensure timely service during events.
- Maintained cleanliness and organization of kitchen and catering areas.
Assistant Manager
DeCicco & Sons
2019 - 2020
- Managed daily operations to maintain smooth workflow and service quality.
- Resolved customer inquiries and provided solutions, contributing to overall satisfaction.
- Handled customer complaints by empathetically listening, recording details, and offering effective solutions.
- Trained employees and coordinated schedules to enhance team effectiveness.
- Entrusted with opening and closing the store.
Office Manager
DeCicco & Sons
2018 - 2019
- Coordinated scheduling, maintained inventory records, and streamlined administrative operations.
- Supervised cash handling processes, ensuring accuracy and compliance in store operations.
- Managed daily office operations and maintained efficient workflow.
- Oversaw inventory management and procurement of office supplies.
- Coordinated schedules and appointments for staff and management.
Cashier
DeCicco & Sons
2014 - 2017
- Provided friendly customer service while ensuring accurate transactions.
Education
High School Diploma -
Pelham Memorial High School
Pelham, New York01-2016
Skills
- Operations Management
- Leadership & Team Development
- Customer service
- Professional communication
- Scheduling
- Inventory
- POS Systems
- Technology & Computer Proficiency
- In-Store Repairs
- Problem Solving
- Adaptability
- Team Collaboration
- Conflict Resolution
- Organization
- Operational management
Selected Achievements
- Promoted four times over a 12-year career.
- Managed 100+ customer orders per week.
- Supervised a rotating team of 10+ employees.
- Resolved customer conflicts while maintaining professionalism under pressure.
- Trusted with opening and closing operations.
- Adapted successfully across multiple leadership roles.
- Leveraged strong technology skills to learn new systems and troubleshoot issues.
- Assisted with in-store repairs and maintenance.
Certification
- CPAT Certified
Timeline
Catering Manager
DeCicco & Sons
2022 - Current
Catering Associate
DeCicco & Sons
2020 - 2022
Assistant Manager
DeCicco & Sons
2019 - 2020
Office Manager
DeCicco & Sons
2018 - 2019
Cashier
DeCicco & Sons
2014 - 2017
High School Diploma -
Pelham Memorial High School