Summary
Work History
Skills
Skills Highlights
Timeline
Generic

Matthew Dougherty

Noblesville,Indiana

Summary

Experienced insurance professional with 5+ years in high-volume auto claims and customer service environments. Proven ability to handle complex claims, manage customer expectations, and collaborate across departments. Adept at navigating insurance regulations, documentation, and CRM systems with a detail-oriented and empathetic approach. Ready to bring leadership and consistency back into a fast-paced insurance role.

Work History

Customer Service Representative

Sonicu
01.2025 - Current
  • Serve as the primary contact for incoming phone calls and support tickets
  • Provide the first touch for incoming technical support tickets through CRM or email, determine support issues, and escalate appropriately
  • Troubleshoot common issues with hardware or software and provide customer support, document in CRM, and escalate to 2nd tier technical support when required
  • Complete order entry for new orders and calibration program, and collaborate closely with the sales and customer success teams to support orders
  • Assist with additional duties as directed

Skills

  • Auto Claims Processing
  • Policy Interpretation
  • Customer Service
  • Claim Investigation, Subrogation, & Liability
  • Conflict Resolution
  • CRM/Claim Systems
  • Communication
  • Team Leadership

Skills Highlights

  • Analytical Skills
  • Attention to Detail
  • Customer Service Orientation
  • Problem-Solving Abilities
  • Computer Proficiency
  • Communication Skills
  • Negotiation Skills
  • Time Management
  • Odoo Proficiency
  • Knowledge of Insurance Policies
  • Remote Support
  • Documentation and Reporting
  • Adaptability and Learning

Timeline

Customer Service Representative

Sonicu
01.2025 - Current

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Matthew Dougherty