Matthew Duma
Ionia,MI
Summary
Accomplished plumbing professional with a proven track record at Moore Mechanical, adept in project management and customer relations. Leveraged expertise in operations management and relationship building to enhance client satisfaction and team productivity. Spearheaded innovative training programs, significantly improving technical skills and reducing customer complaints.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner
Duma Plumbing LLC
09.2024 - Current
- Managed day-to-day business operations.
Plumber Supervisor
Moore Mechanical
11.2012 - 08.2024
- Conducted thorough inspections of completed work to ensure compliance with local codes, regulations, and industry standards.
- Established long-lasting relationships with vendors resulting in better pricing options for the company''s purchasing needs.
- Stayed up-to-date on industry trends allowing implementation of the latest technology in plumbing solutions for clients'' benefit.
- Developed comprehensive project plans that outlined work scope, timelines, budgets, and resource allocation for successful project execution.
- Increased client satisfaction with high-quality workmanship and attention to detail in plumbing installations and repairs.
- Improved project efficiency by effectively managing a team of plumbers and delegating tasks according to their skills.
- Maintained open communication channels between team members during projects to foster collaboration and prevent misunderstandings.
- Resolved complex plumbing issues using advanced troubleshooting techniques and in-depth knowledge of plumbing systems.
- Played an integral role in bidding processes by providing accurate cost estimates for labor, materials, and equipment needs.
- Mentored junior plumbers to develop their skills further while also nurturing future leaders within the organization.
- Boosted team productivity by developing tailored training programs aimed at improving technical knowledge and skillsets among staff members.
- Reduced customer complaints by promptly addressing issues and implementing corrective actions.
- Collaborated with other construction teams for smooth coordination during large-scale projects, ensuring seamless integration of plumbing systems.
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Team oversight
- Staff hiring
- Bidding processes
Certification
Master Plumber
Plumbing Contractor
MI Drivers License
Timeline
Owner
Duma Plumbing LLC
09.2024 - Current
Plumber Supervisor
Moore Mechanical
11.2012 - 08.2024
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