Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Matthew Dunn

Slidell,LA

Summary

Dedicated and disciplined professional with experience in the US Air Force, Customer Service, and delivery logistics. Ability to perform in high-pressure environments while maintaining attention to detail, and customer satisfaction. Strong team player with leadership experience and a commitment to reliability, and continuous improvement.

Overview

5
5
years of professional experience

Work History

Delivery Driver

DoorDash
08.2023 - Current
  • Navigated routes to achieve on-time food deliveries.
  • Communicated with customers about order status and delivery details to enhance customer satisfaction.
  • Resolved customer inquiries and issues on-site to maintain positive delivery experience.

Aircraft armament Technician

Air Force
03.2023 - Current
  • Inspected and maintained armament systems to ensure safety and operational readiness.
  • Assembled and disassembled armament components to meet strict compliance standards.
  • Managed inventory of armament parts, ensuring adherence to storage protocols and availability for operations.

Delivery Driver

Amazon
05.2024 - 08.2024
  • Organized and optimized delivery routes by designated areas to enhance delivery efficiency.
  • Collaborated with dispatch to address delays or issues encountered during routes, ensuring timely communication.
  • Managed merchandise per product handling standards to ensure quality and compliance.

Customer Service Specialist

Dicks Sporting Goods
08.2022 - 02.2023
  • Resolved customer inquiries and concerns to deliver quality service and consistently meet performance benchmarks.
  • Collaborated with team members to develop and implement customer service initiatives that improved overall customer satisfaction.
  • Trained new staff on customer service protocols and store policies to ensure consistent service delivery.

Floater, Cashier

Dicks Sporting Goods
10.2021 - 08.2022
  • Processed customer transactions at point of sale, ensuring accuracy and speed.
  • Resolved customer inquiries and concerns to improve overall satisfaction.
  • Monitored inventory levels at register, identifying and reporting discrepancies.

Store Clerk, Closer, and Supplier

Jubilee Foods
06.2021 - 10.2021
  • Guided customers in product selection, enhancing their shopping experience through personalized service.
  • Assisted customers with product selection and inquiries.

Education

Some College -

Southeastern Louisiana University
Hammond, LA
02.2029

High School Diploma -

Northshore High School
Slidell, LA
04.2022

Skills

  • Cash handling
  • Inventory Management
  • Fast-paced multitasking
  • Pressure decision-making
  • Situational Awareness
  • Client relations
  • Team Collaboration
  • Conflict Resolution
  • Sales forecasting
  • Accountability

Awards

  • Defensive Player of the Month (Dicks Sporting Goods)
  • Airman’s Coin

Timeline

Delivery Driver

Amazon
05.2024 - 08.2024

Delivery Driver

DoorDash
08.2023 - Current

Aircraft armament Technician

Air Force
03.2023 - Current

Customer Service Specialist

Dicks Sporting Goods
08.2022 - 02.2023

Floater, Cashier

Dicks Sporting Goods
10.2021 - 08.2022

Store Clerk, Closer, and Supplier

Jubilee Foods
06.2021 - 10.2021

Some College -

Southeastern Louisiana University

High School Diploma -

Northshore High School
Matthew Dunn