Matthew Dunn
Slidell,LA
Summary
Dedicated and disciplined professional with experience in the US Air Force, Customer Service, and delivery logistics. Ability to perform in high-pressure environments while maintaining attention to detail, and customer satisfaction. Strong team player with leadership experience and a commitment to reliability, and continuous improvement.
Overview
5
5
years of professional experience
Work History
Delivery Driver
DoorDash
08.2023 - Current
- Navigated routes to achieve on-time food deliveries.
- Communicated with customers about order status and delivery details to enhance customer satisfaction.
- Resolved customer inquiries and issues on-site to maintain positive delivery experience.
Aircraft armament Technician
Air Force
03.2023 - Current
- Inspected and maintained armament systems to ensure safety and operational readiness.
- Assembled and disassembled armament components to meet strict compliance standards.
- Managed inventory of armament parts, ensuring adherence to storage protocols and availability for operations.
Delivery Driver
Amazon
05.2024 - 08.2024
- Organized and optimized delivery routes by designated areas to enhance delivery efficiency.
- Collaborated with dispatch to address delays or issues encountered during routes, ensuring timely communication.
- Managed merchandise per product handling standards to ensure quality and compliance.
Customer Service Specialist
Dicks Sporting Goods
08.2022 - 02.2023
- Resolved customer inquiries and concerns to deliver quality service and consistently meet performance benchmarks.
- Collaborated with team members to develop and implement customer service initiatives that improved overall customer satisfaction.
- Trained new staff on customer service protocols and store policies to ensure consistent service delivery.
Floater, Cashier
Dicks Sporting Goods
10.2021 - 08.2022
- Processed customer transactions at point of sale, ensuring accuracy and speed.
- Resolved customer inquiries and concerns to improve overall satisfaction.
- Monitored inventory levels at register, identifying and reporting discrepancies.
Store Clerk, Closer, and Supplier
Jubilee Foods
06.2021 - 10.2021
- Guided customers in product selection, enhancing their shopping experience through personalized service.
- Assisted customers with product selection and inquiries.
Education
Some College -
Southeastern Louisiana University
Hammond, LA02.2029
High School Diploma -
Northshore High School
Slidell, LA04.2022
Skills
- Cash handling
- Inventory Management
- Fast-paced multitasking
- Pressure decision-making
- Situational Awareness
- Client relations
- Team Collaboration
- Conflict Resolution
- Sales forecasting
- Accountability
Awards
- Defensive Player of the Month (Dicks Sporting Goods)
- Airman’s Coin
Timeline
Delivery Driver
Amazon
05.2024 - 08.2024
Delivery Driver
DoorDash
08.2023 - Current
Aircraft armament Technician
Air Force
03.2023 - Current
Customer Service Specialist
Dicks Sporting Goods
08.2022 - 02.2023
Floater, Cashier
Dicks Sporting Goods
10.2021 - 08.2022
Store Clerk, Closer, and Supplier
Jubilee Foods
06.2021 - 10.2021
Some College -
Southeastern Louisiana University
High School Diploma -
Northshore High School