Santos Duran
Houston,TX
Summary
Hardworking Restaurant Manager with 20+ years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
28
28
years of professional experience
Work History
Restaurant Manager
Brewingz
Houston, Texas
02.2024 - Current
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Owner/Operator
Duran’s BBQ
Angleton, TX
11.2011 - 12.2023
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Developed business plan and budget to maximize profitability.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Established pricing models that balanced competitiveness with profitability goals.
- Set pricing structures according to market analytics and emerging trends.
- Created marketing strategies to drive revenue and increase brand visibility.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Delivered excellent customer service to clients and fellow employees.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Produced detailed reports on key performance indicators for internal review purposes.
General Manager
Grand Prize BBQ
Texas City, TX
02.2008 - 09.2011
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Organized and oversaw banquets/catering
- Trained new employees in proper meal preparation techniques, customer service etiquette, and safety protocols.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Ensured compliance with local health department regulations regarding food safety standards.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
Restaurant Manager
Pappas BBQ
Houston, TX
12.2006 - 05.2008
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
General Manager
Valley Ranch BBQ
Tomball, TX
12.1998 - 03.2006
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
High School Diploma -
Spring High School
Spring, TXSkills
- Bilingual-Spanish
- Operation of various cash registers/POS Systems
- Labor and food cost control
- Payroll/Account payable
- Operations management
- Hiring
- Strategic Planning
- Operations Oversight
- Catering coordination (large scale)
- Operations Management
- Business Planning
Timeline
Restaurant Manager
Brewingz
02.2024 - Current
Owner/Operator
Duran’s BBQ
11.2011 - 12.2023
General Manager
Grand Prize BBQ
02.2008 - 09.2011
Restaurant Manager
Pappas BBQ
12.2006 - 05.2008
General Manager
Valley Ranch BBQ
12.1998 - 03.2006
High School Diploma -
Spring High School