Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Eastman

Summary

Dedicated Customer Service Professional experienced in order taking, money handling, and product promotion. Delivered exceptional dining experiences through effective communication, rapport building, and in-depth menu knowledge. Focused on enhancing customer satisfaction and operational efficiency, utilizing strong conflict resolution and time management skills.

Overview

24
24
years of professional experience

Work History

Server

Outback Steakhouse
Champaign, Illinois
03.2024 - 04.2026
  • Provided exceptional customer service in a fast-paced dining environment.
  • Guided guests in menu selections and dietary preferences, ensuring a personalized dining experience.
  • Processed food and drink orders with attention to accuracy and speed, enhancing guest satisfaction.
  • Maintained cleanliness of tables, dining area, and service stations.
  • Trained new servers on service procedures and standards, fostering a knowledgeable and effective team.

Driver

Uber
Champaign/Peoria, IL
06.2016 - 08.2024
  • Delivered safe transportation to clients across various locations.
  • Navigated diverse city routes to ensure timely passenger pickups, enhancing overall customer satisfaction.
  • Ensured vehicle cleanliness and functionality, prioritizing passenger safety and comfort.

Server/Certified Trainer/Hosting/Expo

One World Cafe
Peoria, IL
03.2007 - 01.2018
  • Received orders, processed payments, and addressed guest concerns to enhance dining experience.
  • Up-sold menu items, beverages, and desserts to maximize sales.
  • Resolved service issues to enhance customer satisfaction.
  • Communicated clearly and positively with co-workers and management.

Server/Server Trainer

Copperworks
Peoria, IL
04.2006 - 03.2007
  • Trained new servers on company expectations.
  • Trained new servers on company standards, ensuring adherence to service quality expectations.
  • Adhered to all restaurant practices and procedures, maintaining consistency in service delivery.

Server/Trainer

Red Zin
Peoria, IL
01.2002 - 08.2006
  • Collaborated with teammates and sought feedback from management to enhance performance.
  • Served orders to customers at windows, counters and tables.
  • Conducted training sessions for new servers to enhance their skills and knowledge in customer service.

Education

High School Diploma -

Pekin Community High School
Pekin, Illinois

Skills

  • Food safety
  • Cash handling
  • Customer service excellence
  • Team collaboration
  • Multi-tasking
  • Training staff
  • Engaging personality
  • Positive demeanor
  • Reliable and punctual

Timeline

Server

Outback Steakhouse
03.2024 - 04.2026

Driver

Uber
06.2016 - 08.2024

Server/Certified Trainer/Hosting/Expo

One World Cafe
03.2007 - 01.2018

Server/Server Trainer

Copperworks
04.2006 - 03.2007

Server/Trainer

Red Zin
01.2002 - 08.2006

High School Diploma -

Pekin Community High School
Matthew Eastman