Summary
Overview
Work History
Education
Skills
Training
Licenses And Affiliations
Timeline
Generic

Matthew E. Gilliam

Abingdon,VA

Summary

Motivated management professional with proven excellence in corporate services. Track record of understanding client needs and developing action plans within regulatory guidelines. Goal-oriented leader with exceptional interpersonal skills, integrity, stress management abilities, organizational prowess, and talent for fostering long-term client loyalty. Experienced in cultivating high-value client relationships, utilizing strategic thinking and problem-solving to deliver exceptional client experiences. Demonstrated success in leading teams and implementing innovative financial strategies.

Overview

25
25
years of professional experience

Work History

Vice-President - Relationship Manager

Morgan Stanley At Work
04.2018 - Current
  • Responsible for overall relationship and escalation point for mid and large market publicly traded companies and their corresponding equity award plans.
  • Foster positive and successful relationships with corporate clients to ensure adherence to master service agreements.
  • Intense focus on spotting opportunities and needs of clients to develop holistic financial education and wellness benefits.
  • Top evaluation and NPS scores from clients.
  • Skilled in contract negotiation and RFP implementation to create win-win scenarios and ensure profitability for the firm.
  • Work closely with corporate clients to foster reinvestment opportunities as well as cross-sell available products and services.

Director /Client Relationship Manager

UBS Financial Services Inc.
07.2008 - 04.2018
  • Relationship Manager in UBS's Equity Plan Advisory Services division for mid and large market equity award plans.
  • Developed long-standing relationships with UBS clients and ability to turn unhappy clients into loyal customers.
  • Coach and train service teams to help manage clients and aid in career development.
  • Worked with some of the largest strategic corporate clients on UBS platform.
  • Worked to develop Education collateral clients.
  • Worked as a designated mentor to colleagues and cross-training groups.

Associate Director /Client Service Manager

UBS Financial Services Inc.
10.2005 - 07.2008
  • Manage all phases of equity compensation plans for multiple publicly traded companies including stock plan administrators.
  • Manage multiple corporate equity plans including Restricted Awards, Online Grant Communication, Employee Stock Option Plans, and Employee Stock Purchase Plans.
  • Skilled in creating procedures to maintain and balance Equity databases to ensure SEC and audit compliance.
  • Experience in multiple financial markets and maintaining relationships with many different external and internal clients including ISD groups, Transfer Agents, and Foreign Solicitors.
  • Consistently earned top evaluation scores from corporate clients and supervisors.

Senior Stock Plan Administrator

UBS Financial Services Inc.
09.2002 - 10.2005
  • Responsible for all aspects of daily administration for multi-million dollar equity compensation plans including project management, database integrity, taxation, and SEC compliance.
  • Managed daily administration of complex equity plans for several multinational corporations.
  • Project leader for the largest Stock Purchase plan on UBS platform.
  • Helped create and bolster new reporting tools to aid in daily reconciliation of Employee Stock Purchase and Share Plans.
  • Member of project team to reconcile over 50 corporate clients Incentive Stock Options to ensure IRS and SEC regulations.
  • Achieved top performance ratings in the face of a fast paced and demanding environment.
  • Daily placement of stock option and block orders, receive customer requests, and monitor insider accounts for SEC compliance.

Stock Option Customer Service Representative

UBS Financial Services Inc.
03.2001 - 09.2002
  • Worked as a Registered Customer Service Representative in the EPAS Service Center.
  • Daily placement of stock option and block orders for equity plan participants.
  • Receive customer requests for general service and operational issues.
  • Received top evaluation scores from supervisor.

Registered Representative

OLDE/H&R Block Financial Advisors
01.2000 - 12.2000
  • Registered Representative in the OLDE Financial Advisor training program.
  • Created financial plans and analysis for many high producing financial advisors.
  • Grew assets under management to over 3 million in 5 months.
  • Responsible for working with over 250 of mentor advisor's 600 clients.
  • Daily monitoring of trading traffic through reconciling of SEC blotters.

Education

Master of Business Administration -

Middle Tennessee State University
Murfreesboro, TN
01.2007

Bachelor of Business Administration - Finance

East Tennessee State University
Johnson City, TN
01.1999

Skills

  • Microsoft Office Suite
  • Database management expertise
  • Solium Products
  • Equity Edge Online
  • Project scope oversight
  • Organizational Skills
  • Communication Skills
  • Management Skills
  • Client Management
  • Vendor Management
  • Effective expectation management
  • Customer Focus

Training

  • Training in Presentation Skills and Business Writing
  • FINRA Continuing Education
  • Project Management Training
  • MAGIC Customer Service Training

Licenses And Affiliations

  • FINRA Series 7 & 63
  • Passed Certified Equity Professional Exam Level II
  • Beta Gamma Sigma International Honor Society
  • Global Equity Organization
  • Mentor for outgoing military personnel through American Corporate Partners
  • National Association of Stock Plan Professionals - Nashville, Tennessee Chapter

Timeline

Vice-President - Relationship Manager

Morgan Stanley At Work
04.2018 - Current

Director /Client Relationship Manager

UBS Financial Services Inc.
07.2008 - 04.2018

Associate Director /Client Service Manager

UBS Financial Services Inc.
10.2005 - 07.2008

Senior Stock Plan Administrator

UBS Financial Services Inc.
09.2002 - 10.2005

Stock Option Customer Service Representative

UBS Financial Services Inc.
03.2001 - 09.2002

Registered Representative

OLDE/H&R Block Financial Advisors
01.2000 - 12.2000

Bachelor of Business Administration - Finance

East Tennessee State University

Master of Business Administration -

Middle Tennessee State University

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Matthew E. Gilliam