Matthew Ellard
United States
Summary
Dynamic and adaptable leader with over 15 years of experience in the hospitality and entertainment industry. Proven track record in executing detailed strategies that enhance guest experiences and foster team collaboration. Expertise in team building, staff development, and organizational management. Seeking a position that promotes continuous learning while contributing to the culture, community, and success of the business.
Overview
9
9
years of professional experience
Work History
Restaurant and Theater Manager
Alamo Drafthouse Cinema
07.2024 - Current
- Successfully relocated to Littleton, Colorado, to support a team in rebuilding trust and fostering a collaborative environment, demonstrating adaptability and commitment to organizational goals while facilitating open communication and strengthening team dynamics during the transition.
- Strategically designed and implemented staffing schedules to optimize guest experience and align with labor cost objectives, resulting in a 5% increase in customer satisfaction scores, an 8% reduction in labor expenses, and an average increase of $10 per hour in tip-sharing, thereby enhancing overall team satisfaction.
- Conducted a market-wide training classroom, facilitating knowledge sharing and skill development among participants to enhance overall team performance and collaboration.
- Contributed to the training and development of new managers, focusing on enhancing their leadership skills and operational effectiveness through targeted coaching and organizing supportive resources.
Restaurant and Theater Manager
Alamo Drafthouse Cinema
11.2021 - 07.2024
- Successfully hired and developed over 80 team members during the post-COVID-19 reopening, enhancing workforce capability and ensuring a smooth transition back to operations as Hiring and Training Manager.
- Achieved and maintained the highest teammate satisfaction rating in the company for three consecutive years by fostering a unified management approach and promoting trust and open communication within the team.
- Developed and implemented comprehensive training materials and processes, including orientations, safety tours, and training classrooms, fostering a culture of excellence and equipping new management team members with the skills necessary to elevate operational standards and drive team performance.
- Collaborated with HR in risk management efforts by documenting processes and providing targeted coaching to teammates, enhancing compliance and promoting a culture of accountability within the organization.
Shift Supervisor
Alamo Drafthouse Cinema
09.2017 - 10.2021
- Maintained a guest satisfaction rating exceeding 80%, consistently receiving positive reviews across multiple platforms.
- Gained valuable experience in inventory management, product ordering, and cost management as an Assistant Bar Manager.
- Innovated a new leadership role to improve efficiency and communication within the support team, successfully adopted market-wide.
- Collaborated with executive leadership as a member of the Staff Advisory Council, advocating for positive workplace changes.
- Facilitated monthly Think Tanks to encourage creative solutions, improve interdepartmental communication, and enhance teamwork towards venue goals.
Guest Services Manager
Sea Island Shrimp House
01.2016 - 09.2017
- Created comprehensive training manuals, successfully training over 50 new employees and assisting in the launch of a new location.
- Gained valuable insights into Cost of Goods Sold through daily inventory management and order processing, enhancing financial awareness and contributing to more efficient operation strategies.
- Successfully negotiated competitive wages across all positions, leading to increased employee satisfaction and retention, while also enhancing performance and optimizing productivity with a streamlined team.
- Partnered with the Marketing Director to introduce a low-calorie menu and the first craft beer selection, increasing customer variety and appeal.
Education
High School Diploma -
George Gervin Academy
San Antonio, TX06-2009
Timeline
Restaurant and Theater Manager
Alamo Drafthouse Cinema
07.2024 - Current
Restaurant and Theater Manager
Alamo Drafthouse Cinema
11.2021 - 07.2024
Shift Supervisor
Alamo Drafthouse Cinema
09.2017 - 10.2021
Guest Services Manager
Sea Island Shrimp House
01.2016 - 09.2017
High School Diploma -
George Gervin Academy