Matthew Ellington
Charlotte,NC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Catering Manager
The Tin Kitchen
Charlotte, NC
06.2024 - 01.2025
- Resolved customer complaints quickly and efficiently.
- Conducted customer tastings to ensure alignment with desired food and service style.
- Oversaw the inventory of dry goods and high-end catering equipment, maintaining optimal stock levels.
Event/truck Lead
The Tin Kitchen
Charlotte, NC
08.2019 - 06.2024
- Provided outstanding customer service to ensure client satisfaction with all aspects of their event.
- Inspected dining and serving areas for cleanliness and proper setup.
- Conducted minor maintenance on food truck, kitchen equipment, and bar trailer.
Assistant Store Manager
I Love Juice Bar
Charlotte, NC
12.2017 - 09.2019
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised cash handling processes to ensure accuracy of transactions.
- Formed and sustained strategic relationships with clients.
Education
Bachelor of Science - Beverage Management
Johnson & Wales University
Charlotte, NC08-2017
Associate of Applied Science - Culinary Arts
Johnson & Wales University
Charlotte, NC05-2015
High School Diploma -
Granby High School
Norfolk, VA01-2013
Skills
- Complex Problem-solving
- Flexible schedule
- Strong work ethic
- Cross-functional teamwork
- Equipment maintenance
- Basic math
- Positive customer engagement
Accomplishments
- Eagle Scout
- BSA, Order of the Arrow
Affiliations
- 3-D Printing
- Jewelry Making
- Prop Building for cosplay
Timeline
Catering Manager
The Tin Kitchen
06.2024 - 01.2025
Event/truck Lead
The Tin Kitchen
08.2019 - 06.2024
Assistant Store Manager
I Love Juice Bar
12.2017 - 09.2019
Bachelor of Science - Beverage Management
Johnson & Wales University
Associate of Applied Science - Culinary Arts
Johnson & Wales University
High School Diploma -
Granby High School
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