Matthew Esposito
Spotswood,NJ
Summary
Dependable supervisor with track record of being able to develop and motivate employees. Willing to take on challenges and accomplish aggressive-set goals. Quick learning individual who is operations-focused and dedicated to creating a welcoming environment for customers and associates alike.
Overview
3
3
years of professional experience
Work History
Supervisor
AMC DINE-IN Menlo Park 12
Edison, NJ
10.2023 - Current
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Coordinated employee schedules according to shift changes and availability.
- Maintained positive working relationship with fellow staff and management.
- Monitored employee productivity to provide constructive feedback and coaching.
- Established and enforced clear goals to keep employees working collaboratively.
- Supervised a team of up to 30 front-of-house (FOH) associates in collaboration with fellow supervisors and managers.
- Promptly respond to any customer need, handling customer concerns in accordance with policy.
- Responsible for opening and closing building, including cash management, in collaboration with managers on duty.
Crew Leader
AMC Brunswick Square 13
East Brunswick, NJ
05.2022 - 10.2023
- Delegated daily tasks to team members to ensure smooth theater operations.
- Trained new hires on job duties and company policies.
- Gained independent working skills and guided and mentored less experienced team members.
- Participated in hiring process for new employees; conducted all facets of the interview process.
- Supervised opening and closing operations by delegating tasks and verifying completion.
- Handled guest concerns in accordance with company policy while ensuring the best guest experience.
- Identified needs of customers promptly and efficiently.
Crew Member
AMC Brunswick Square 13
East Brunswick, NJ
07.2021 - 05.2022
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Served food quickly for positive guest experiences.
- Presented orders to guests within anticipated service times.
- Explained current promotional information and items to all guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
Associate of Arts - Political Science
Middlesex County College
Edison, NJ05-2025
High School Diploma -
Spotswood High School
Spotswood, NJ06-2023
Skills
- Inventory Control
- Process Improvement
- Data Analytics
- Operations Management
- Staff Management
- Staff Development
Languages
English
Native/ Bilingual
Accomplishments
- Guest Connections Associate of the Month (May 2022)
References
References available upon request.
Timeline
Supervisor
AMC DINE-IN Menlo Park 12
10.2023 - Current
Crew Leader
AMC Brunswick Square 13
05.2022 - 10.2023
Crew Member
AMC Brunswick Square 13
07.2021 - 05.2022
Associate of Arts - Political Science
Middlesex County College
High School Diploma -
Spotswood High School
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