Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Matthew Estep-Dean

Lakewood,WA

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

1
1
Certification

Work History

Crew Member

McDonald's
Lakewood, WA
10.2024 - Current
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.

Management Trainee

McDonalds
Lakewood, WA
09.2024 - Current
  • Maintained accurate records of team progress towards specified targets and goals.
  • Resolved customer issues efficiently to build loyalty.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Crew Trainer

McDonalds
Lakewood, WA
08.2024 - Current
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Instructed new team members on correct procedures for operations.
  • Provided constructive feedback and one-on-one coaching to employees.

Education

ServeSafe - Food Saftey

McDonalds USA
Lakewood, WA
10-2024

Skills

  • Staff Training
  • Customer Service
  • Strategic Planning
  • Customer Relations
  • Staff Management
  • Inventory Control

Accomplishments

  • Silver Presidential Award
  • 1st Place School Science Fair
  • 2nd Place District Science Fair
  • Promoted To Crew Trainer in Less Then One Year
  • Promoted To MIT in Less Then One Year

Certification

  • ServeSafe Certification

References

References available upon request.

Timeline

Crew Member

McDonald's
10.2024 - Current

Management Trainee

McDonalds
09.2024 - Current

Crew Trainer

McDonalds
08.2024 - Current

ServeSafe - Food Saftey

McDonalds USA

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Matthew Estep-Dean