Macy Van De Loo
New York,NY
Summary
Dynamic retail professional excelling in customer service and visual merchandising. Proven track record in training and mentoring staff, enhancing sales strategies, and managing inventory effectively. Recognized for resolving customer issues promptly, contributing to a positive shopping experience and achieving sales goals. Currently attending the Fashion Institute of Technology, pursuing both an Associate in Applied Science degree and a Bachelor's degree in Fashion Business Management with a minor in Styling.
Overview
2
2
years of professional experience
Work History
Crew Member
A Current Affair
Brooklyn, New York
11.2025 - 11.2025
- Assisted in pricing items
- Assembled and disassembled vendor booths
- Assisted in dressing rooms
- Assisted with steaming and hanging items
- Created media posts curated for the event
Key Holder
Botanical Boutique
Mashpee, Massachusetts
05.2024 - 09.2025
- Assisted customers with product inquiries and provided exceptional service.
- Opened store daily, ensuring readiness for customer service.
- Managed inventory, restocking shelves with merchandise efficiently.
- Trained new employees on store operations and customer interaction.
- Assisted customers with inquiries, providing friendly and helpful service.
- Conducted training sessions for new employees on company policies and procedures.
- Assessed trainee performance through evaluations and provided constructive feedback.
- Managed daily store operations and maintained visual merchandising standards.
- Trained new team members on store policies and procedures.
- Monitored inventory levels and organized stockroom for efficient access.
- Ensured compliance with safety and cleanliness standards throughout the store.
- Collaborated with management to implement promotional displays and initiatives.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Conducted daily store walks to inspect store operations and customer service levels.
- Managed inventory levels through cycle counts and physical inventories as needed.
- Reviewed daily sales reports for accuracy and made recommendations for improvement where applicable.
- Provided support to Store Manager in developing strategies for sales growth and cost reduction initiatives.
Retail Sales Associate
J.Crew
Mashpee, Massachusetts
06.2025 - 08.2025
- Assisted customers with selecting clothing and accessories to match personal style.
- Maintained knowledge of current fashion trends and seasonal collections for informed recommendations.
- Maintained visual merchandising standards to enhance store presentation.
- Restocked merchandise and organized displays for optimal accessibility.
- Collaborated with team members to achieve daily sales goals.
- Handled customer inquiries and resolved issues in a timely manner.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
Popponesset Marketplace
Mashpee, Massachusetts
05.2024 - 09.2024
- Assisted customers in product selection and provided product knowledge.
- Maintained cleanliness and organization of sales floor and merchandise displays.
- Processed customer transactions efficiently using point-of-sale system.
- Engaged with customers to enhance shopping experience and resolve inquiries.
- Collaborated with team members to ensure timely restocking of merchandise.
- Demonstrated effective communication skills while addressing customer concerns.
- Participated in inventory management to track stock levels and assist replenishment.
- Supported promotional events by setting up displays and distributing marketing materials.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Associate of Applied Science - Fashion Business Marketing
Fashion Institute of Technology
New York, NY05-2028
High School Diploma -
Walnut Hill School For The Arts
Natick, MA06-2025
Skills
- Customer service
- Visual merchandising
- Team collaboration
- Employee training
- Sales strategies
- Inventory management
- Store maintenance
- Training and mentoring
- Loss prevention
- Sales proficiency
- Store operations oversight
- Staff training and development
- Staff training
- Resource allocation
- Daily reporting
- Workplace safety
- Safety enforcement
- Opening and closing coordination
- Sales quotas
- Checkout processing
Languages
Spanish
Limited
French
Elementary
Timeline
Crew Member
A Current Affair
11.2025 - 11.2025
Retail Sales Associate
J.Crew
06.2025 - 08.2025
Key Holder
Botanical Boutique
05.2024 - 09.2025
Sales Associate
Popponesset Marketplace
05.2024 - 09.2024
Associate of Applied Science - Fashion Business Marketing
Fashion Institute of Technology
High School Diploma -
Walnut Hill School For The Arts