Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Evans

Traskwood,AR

Summary

Accomplished Installation Manager with a proven track record at LeafFilter, enhancing customer satisfaction and overseeing quality control measures. Skilled in construction and workload prioritization, I led teams to exceed 400 monthly installs, significantly boosting revenue. Expert in fostering teamwork and achieving high service standards, I excel in dynamic, results-driven environments.

Overview

25
25
years of professional experience

Work History

Installation Manager

LeafFilter
02.2021 - Current
  • Oversaw quality control measures during installations, identifying potential issues
  • Conducted thorough post-install inspection for quality
  • Managed a team of installers, providing guidance and support to ensure high-quality workmanship.
  • Managed installation schedules proactively to avoid delays and reduce downtime for clients.
  • oversee warehouse and inventory operations
  • Managed a team of installers, providing guidance and support to ensure high-quality workmanship
  • Yearly revenue of 18M between Little Rock and Fayetteville, AR.
  • Monthly volume of Jobs exceed 400 installs
  • managed service to customer satisfaction

Service Manager

Terminix
03.2016 - 12.2020
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Branch Manager

Apria Healthcare
04.2008 - 05.2016
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • oversaw all Branch Operations. Customer service, sales, respiratory and Logistics.

Center Manager

Lincare
07.1999 - 03.2008
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • oversaw all office operations, sales, customer service, Logistics.

Education

Associate of Applied Science - Electronics

Arkansas College of Technology
Little Rock, AR
03.1993

Skills

Customer Service

Construction

Workload prioritization

Health and safety

Timeline

Installation Manager

LeafFilter
02.2021 - Current

Service Manager

Terminix
03.2016 - 12.2020

Branch Manager

Apria Healthcare
04.2008 - 05.2016

Center Manager

Lincare
07.1999 - 03.2008

Associate of Applied Science - Electronics

Arkansas College of Technology

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Matthew Evans