Matthew Falkiner
Cheektowaga,NY
Overview
3
3
years of professional experience
Work History
Assistant Manager
Tops Friendly Markets
08.2022 - 02.2025
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Maryvale High School
Cheektowaga, NYSkills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Task delegation
- Retail operations
Timeline
Assistant Manager
Tops Friendly Markets
08.2022 - 02.2025
Maryvale High School