MATTHEW FERRELL
Marietta,Ga
Summary
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Counselor
National Suicide Hotline
01.2016 - 2018
- Accepting 10-20 calls a night from people in various states of crises and allowing them to talk through their frustrations, unhealthy thoughts, and suicidal ideations with me.
- Initiated communication with authorities and EMT services as necessary.
- Provided empathetic support to individuals in crisis, fostering a safe environment for open communication.
- Utilized active listening techniques to assess callers' needs and develop appropriate responses.
- Documented call details accurately to ensure continuity of care and facilitate follow-up resources.
Press/Routing Operator
H&W Printing
01.2019 - 01.2020
- Completing 4-6 projects given to me daily with strict deadlines that varied in size and difficulty.
- Produced a range of printed materials, from small postcards to large 60-foot banners, for companies worldwide. Utilized diverse materials, including paper and metal, to meet project specifications. Assisted in the design and execution of signage projects, ensuring quality and precision.
Manager
Zumiez Clothing & Skate Shop
2019 - 01.2020
- Creating a welcoming environment for customers as they browsed and shopped through the store.
- Handling online orders throughout the day and preparing them for either in store pickup or shipping to customers home.
- Processed daily cash transactions by accurately closing the register each night. Assisted in securing funds by depositing excess money at the bank nightly.
Licensed Insurance Agent
Fiorella Insurance Agency
01.2020 - 04.2021
- Guiding Current and first time health insurance clients through various health plan options.
- Accepting 30-60 incoming calls a day, verifying clients personal information and setting up payment plans for new clients.
- Navigating Fiorellas various proprietary quoting scheduling and communication software to assist clients and update managers throughout the day on the status of new and existing clients information.
313 Salon Spa & Boutique
313 Salon Spa & Boutique
01.2021 - 2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments
- Coordinated appointment bookings to enhance operational efficiency.
- Oversaw daily cash register operations to enhance customer service experience. Trained new cashiers on best practices for transaction processing and customer engagement. Collaborated with management to streamline checkout procedures and reduce wait times.
Receptionist
Jackson Acura
01.2023 - 04.2026
- Greeted and assisted clients, ensuring a welcoming atmosphere at reception.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendar for service department personnel.
- Processed customer inquiries, providing accurate information about services and promotions.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
NHA - Phlebotomy
Phlebotomy Training Specialist
Marietta, GA2026
HighSchool Diploma -
Homeschooling
Clarksville, TNElectronic Systems Technician - Technology
Fortis College
Smyrna, GASkills
Oversaw client interactions to foster positive relationships and enhance satisfaction Leveraged advanced computer proficiency to streamline processes and improve efficiency Coordinated time management strategies to optimize project timelines and deliverables
Certification
- 2-40 Health Agent License
- 4-40 Customer Service License
Timeline
Receptionist
Jackson Acura
01.2023 - 04.2026
313 Salon Spa & Boutique
313 Salon Spa & Boutique
01.2021 - 2023
Licensed Insurance Agent
Fiorella Insurance Agency
01.2020 - 04.2021
Press/Routing Operator
H&W Printing
01.2019 - 01.2020
Counselor
National Suicide Hotline
01.2016 - 2018
Manager
Zumiez Clothing & Skate Shop
2019 - 01.2020
NHA - Phlebotomy
Phlebotomy Training Specialist
HighSchool Diploma -
Homeschooling
Electronic Systems Technician - Technology
Fortis College