Matthew Flores
Atlanta,GA
Summary
Instinctive hands-on problem-solver with experience in Application Support, System Administration, ETL Development, and Data-ops. Wide-range technical knowledge, general business, and personable communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Solution Engineer/Data Engineer
Axis Group (Data Analytics Consulting)
08.2021 - Current
- Consult and service different industries on BI software, database administration, and ETL pipelines.
- Performed evaluations on environments and pipelines while working with sales to create contracts.
- Administrate and inform of best practices using databases/data warehouses along with troubleshooting and developing ETL automation and integrations.
- Automated data collection and ETL observability to increase productivity and awareness
Technical Support Specialist
Tyler Technologies (Local Government/Public Sector Software)
04.2019 - 07.2021
- Working with cities to support Energov frontend and backend solution.
- Educate clients on different modules in the solution and help deploy changes and updates.
- Deploying database changes in SQL and troubleshooting backend server needs dealing with Elastic/IIS/Windows Server.
Implementation Specialist/Technical Support Specialist
LightSpeed Automation (Warehouse Inventory Management Software)
12.2017 - 04.2019
- Troubleshooting and training clients on the system with workflow
- Querying databases to edit or help clients find information
- Scheduling and running SQL updates and patching clients to new versions of software
- Deployed database server and built picking-line to increase business ROI and daily warehouse tasks.
Technical Support Specialist
2iNova Inc.-Lawrenceville, GA
02.2016 - 12.2017
- Querying databases, debugging visual basic UI, and writing bug reports
- Using Microsoft Access to find customer information and upgrade servers for newly scheduled software packages
- Upgrade clients to new versions of software and train them on different modules.
Education
Associates Degree - Cybersecurity
Gwinnett Technical College
Lawrenceville, GA05.2017
Associate's Degree - Cyber Crime Specialist
Gwinnett Technical College
Lawrenceville, GA05.2017
Skills
- Customer Engagement
- Network Architecture
- Sales Support
- Database administration
- Data warehouse
- Window Server fundamentals
- Customer Service
- Solution Design
- Virtualization
- Database programming
- API Integrations
- System administration
- Software Analyst
- Microsoft Azure and Azure Data Factory
- Software Implementation
- Database Languages: SQL/T-SQL/Postgresql/Snowflake
- Scripting Languages: Python, Powershell, C#
- Geographic Information Systems (GIS)
- Data Integration Services: ADF/SSIS
- Authentication and Security Protocols
Certification
Qlik Sense System Administrator
Timeline
Solution Engineer/Data Engineer
Axis Group (Data Analytics Consulting)
08.2021 - Current
Technical Support Specialist
Tyler Technologies (Local Government/Public Sector Software)
04.2019 - 07.2021
Implementation Specialist/Technical Support Specialist
LightSpeed Automation (Warehouse Inventory Management Software)
12.2017 - 04.2019
Technical Support Specialist
2iNova Inc.-Lawrenceville, GA
02.2016 - 12.2017
Associates Degree - Cybersecurity
Gwinnett Technical College
Associate's Degree - Cyber Crime Specialist
Gwinnett Technical College
Qlik Sense System Administrator
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