Matthew Floyd
Huntingdon,TN
Summary
Proven track record at McKenzie Valve & Machining, excelling in customer service and welding, showcasing exceptional problem-solving abilities and expertise in MIG and TIG techniques. Enhanced customer loyalty and operational efficiency through innovative solutions and team development. Skilled in documentation and critical thinking, significantly contributing to company success and client satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
McKenzie Valve & Machining
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Welder
McKenzie Valve & Machining
04.2011 - 12.2021
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked critical measurements to meet specifications.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Prepared welding equipment to perform advanced welding work.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
- Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
- Salvaged and rebuilt parts to achieve cost savings and reduce waste.
- Mentored junior welders, sharing knowledge to enhance their skill sets and career development.
Education
Combination Welder Certificate - Welding
Tennessee Technology Center
McKenzie, TN09.2008
High School Diploma -
Hollow Rock-Bruceton Central Highschool
Bruceton, TN05.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Microsoft Outlook
- Follow-up skills
- Product Knowledge
- Order Processing
- Team Development
- Documentation
- Product and service solutions
- Account updating
- Account Management
- Office equipment proficiency
- Document Control
Timeline
Customer Service Representative
McKenzie Valve & Machining
01.2022 - Current
Welder
McKenzie Valve & Machining
04.2011 - 12.2021
Combination Welder Certificate - Welding
Tennessee Technology Center
High School Diploma -
Hollow Rock-Bruceton Central Highschool
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