MATTHEW FORTUNA
Derry
Summary
Dynamic, results-driven business manager committed to fostering growth within a progressive organization that values dedication and hard work. Proven expertise in managing teams, facilitating communication, and analyzing complex issues to drive successful resolutions. Adept at leveraging strategic thinking and problem-solving skills to enhance operational efficiency and contribute to organizational success. Eager to adopt a proactive approach to challenges while cultivating a collaborative work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Hannaford Supermarkets
Three NH Locations
01.2021 - Current
- Led daily store operations, ensuring compliance with safety and health regulations.
- Oversaw store sales operations to maintain revenue between $35 million and $55 million.
- Facilitated skill development for over 200 team members, including leadership, to improve overall performance and customer service delivery.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends, informing product placement and promotions.
- Enhanced customer experience through effective problem resolution and service excellence initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial components of store operations to ensure fiscal responsibility through budget planning, expense tracking, and accurate record maintenance.
- Facilitated community involvement by engaging in local events to enhance store visibility.
Assistant Store Manager
Hannaford Supermarkets
Four NH Locations
01.2016 - 01.2021
- Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
- Managed yearly sales performance between $40 million and $80 million to drive financial growth.
- Trained and mentored new staff on customer service standards and operational protocols.
- Directed a team of 160-230 associates to enhance operational efficiency and leadership development.
- Implemented inventory control measures, reducing stock discrepancies through effective tracking systems.
- Analyzed sales data to identify trends, optimizing product placement for increased customer engagement.
Center Store Manager
Hannaford Supermarkets
Two NH Locations
03.2014 - 01.2016
- Facilitated collaboration among 40 team members through proactive strategies to improve overall performance.
- Led department supervision to ensure consistent sales performance between $10 and $25 million annually.
- Managed merchandising strategies and inventory control to achieve financial objectives.
- Developed and implemented strategies for ordering and processing grocery products to optimize gross margin.
- Developed and nurtured key relationships with customers and vendors to support operational efficiency.
Manager on Duty
Hannaford Supermarkets
Derry, NH / Londonderry, NH
12.2012 - 01.2016
- Directed store operations to ensure seamless functionality and efficiency.
- Facilitated store activities to ensure seamless operations in manager's absence.
- Directed and maintained effective communication with all store staff to optimize workflow and productivity.
- Cultivated a collaborative environment through an upbeat attitude to strengthen team dynamics.
- Addressed customer issues and inquiries to enhance overall satisfaction and loyalty.
- Engaged security protocols for cash office and store during operational hours to safeguard financial resources.
Produce Sales Manager
Hannaford Supermarkets
Derry, NH
12.2010 - 03.2014
- Developed and implemented training programs to ensure employees understood job responsibilities in compliance with company policies.
- Delegated tasks to employees while ensuring clear communication to support project objectives.
- Managed a team to drive sales performance, achieving $2 million in annual revenue.
- Implemented effective ordering and allocation strategies to meet financial goals.
- Moved to a different store to reinforce leadership within the department and drive team performance.
Education
Masters of Business Administration - General Management
Plymouth State University
Plymouth, New Hampshire05-2010
Bachelor of Science - Business Administration
Plymouth State University
Plymouth, New Hampshire05-2009
Skills
- Operational efficiency
- Team development and leadership
- Experienced with Microsoft Office tools
- Effective problem resolution
- Customer service expertise
- Retail management
- Inventory control
- Detail-oriented approach
- Mentoring others
- Performance management
- Sales proficiency
- Health and safety protocols
Accomplishments
Led district of 15 stores in customer experience with a 97% customer satisfaction rating in 2021 and 2025
Fostered several key community partnerships with Lion's Club, Jacob's Bridge Through Autism (NH), Kites Against Cancer (NH) Boys and Girls Clubs of NH, United Way, March of Dimes, Exeter and Hampton NH Chambers of Commerce
Certification
AED and CPR Certified by American Heart Association (AHA)
Food Safety Compliance Manager Certified by National Registry of Food Safety Professionals (NRFSP)
Timeline
Store Manager
Hannaford Supermarkets
01.2021 - Current
Assistant Store Manager
Hannaford Supermarkets
01.2016 - 01.2021
Center Store Manager
Hannaford Supermarkets
03.2014 - 01.2016
Manager on Duty
Hannaford Supermarkets
12.2012 - 01.2016
Produce Sales Manager
Hannaford Supermarkets
12.2010 - 03.2014
Bachelor of Science - Business Administration
Plymouth State University
Masters of Business Administration - General Management
Plymouth State University